Basque-Speaking Customer Support Specialist at JR Spain Catalonia

Further Details

JR Spain is now recruiting in Catalonia. Apply for the position of Basque-Speaking Customer Support Specialist. The required qualification is High school diploma or equivalent. This role is within the Aviation industry. A associate degree is preferred. The application process commenced on 03 November, 2026 via eurojobs.com. Interested and eligible candidates must submit their applications before the deadline on 18 December, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Basque-Speaking Customer Support Specialist at JR Spain

We have an immediate opening for the post of Basque-Speaking Customer Support Specialist. The job location is Catalonia.

Key Requirements:

• Qualification: High school diploma or equivalent
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Native or near-native fluency in Basque (Euskera)
• Advanced professional command of Spanish
• Functional intermediate English (B1–B2 level)
• Strong familiarity with Windows desktop operating systems
• Comfortable daily use of Microsoft Office applications (Word, Excel, Outlook)
• Prior experience in customer support, contact center environments, hospitality, or the travel industry is highly desirable
• Outstanding written and verbal communication skills
• Natural empathy, patience, and a genuine passion for customer care
• Excellent organizational skills
• Capacity to solve problems quickly and remain calm under pressure
• Proactive mindset
• Positive team spirit
• Commitment to continuous learning

Duties and Responsibilities:

• Promptly and professionally handle passenger requests across various communication channels, including incoming calls, live chats, and email correspondence
• Handle bookings, process flight modifications or cancellations, clarify carrier guidelines, and make accurate administrative updates to passenger records
• Provide clear, step-by-step assistance to help travelers navigate web check-in, manage online user profiles, troubleshoot mobile app glitches, and use self-service tools
• Utilize strong active listening and empathy to resolve sensitive issues, addressing traveler concerns constructively to deliver a high-quality experience
• Switch smoothly between Basque, Spanish, and English to serve a wide range of regional and international passengers while maintaining clear communication with internal teams
• Ensure precise, timely tracking of all customer interactions, service cases, and ticket updates within Windows-based applications and standard Microsoft Office tools

How to apply

How to Apply for Basque-Speaking Customer Support Specialist:

• Application Link: Visit the provided link to access the application portal for this exciting opportunity. 👉 Apply Now
• Review Job Details: Familiarize yourself thoroughly with the job description, responsibilities, and required qualifications. 🔎
• Prepare Your CV: Ensure your Curriculum Vitae (CV) is up-to-date and clearly highlights your language proficiencies (Basque, Spanish, English) and any relevant customer service or travel industry experience. 📝
• Submit Application: Follow the instructions on the application page to submit your completed application. This may involve filling out an online form and uploading your CV. 📩
• Application Deadline: Please ensure your application is submitted before the closing date of December 18, 2026. ⏳
• Work Location Confirmation: Note that this position is fully on-site (Presencial) in Catalonia, Spain. 📌