Basque-Speaking Customer Support Specialist in Catalunya, Spain - Ignite Your Career!

Further Details

We are seeking an enthusiastic Basque-Speaking Customer Support Specialist for a prominent airline client based in Catalunya, Spain. This on-site position requires native or near-native Basque proficiency, advanced Spanish, and intermediate English. This position represents excellent Customer Support Specialist jobs Catalunya in the region. You will be instrumental in delivering outstanding customer service, managing passenger inquiries through calls, chats, and emails. This role is perfect for individuals with a strong sense of empathy and excellent problem-solving abilities. You will assist travelers with reservations, technical issues on digital platforms, and general policy questions. The company offers comprehensive training and a competitive salary package, fostering professional growth within the travel industry. This is an excellent opportunity for anyone looking for overseas employment in Spain.

Basque-Speaking Customer Support Specialist Opportunities in Catalunya, Spain

Ignite your career in the vibrant airline industry by joining JR Spain as a Basque-Speaking Customer Support Specialist in Catalunya, Spain. Explore these Apply for Customer Support Specialist in Catalunya with competitive benefits. This fully on-site role is perfect for individuals passionate about customer care and fluent in Basque, Spanish, and English.

You will be the primary brand representative, managing a wide range of passenger inquiries and ensuring a smooth travel experience. This is an excellent opportunity for those seeking professional growth and a chance to utilize their language skills in a supportive environment. We are looking for empathetic and solution-oriented candidates ready to excel in a fast-paced setting.

• Job Title: Basque-Speaking Customer Support Specialist (Airline Sector)
• Location: Fully On-Site (Presencial) in Catalunya, Spain
• Languages Required: Native/Fluent Basque, Advanced Spanish, Intermediate English (B1–B2)
• Key Responsibilities: Omnichannel support, reservation management, technical guidance, problem resolution.
• Qualifications: High school diploma, proficiency in Windows and Microsoft Office.
• Salary: Competitive starting fixed salary of €19,623.64 gross per year, plus annual bonus.
• Benefits: Comprehensive onboarding and training provided.

Skills

• Native or near-native fluency in Basque (Euskera)
• Advanced professional command of Spanish
• Functional intermediate English (B1–B2 level)
• Familiarity with Windows desktop operating systems
• Comfortable daily use of Microsoft Office applications (Word, Excel, Outlook)
• Strong active listening skills
• Excellent problem-solving abilities

Duties and Responsibilities:

• Handle passenger requests across various communication channels (calls, live chats, email)
• Process bookings, flight modifications, or cancellations
• Clarify carrier guidelines and make administrative updates to passenger records
• Provide step-by-step assistance for web check-in, online profiles, and mobile app troubleshooting
• Resolve sensitive issues and address traveler concerns constructively
• Switch between Basque, Spanish, and English to serve passengers
• Track all customer interactions, service cases, and ticket updates within CRM and Microsoft Office tools

How to apply

• Prepare Your Application: Ensure you have your updated CV, proof of your Basque, Spanish, and English language proficiency (e.g., certificates or clearly stated fluency), and your high school diploma or equivalent credential.
• Visit the Application Portal: Navigate to the provided application link to begin the submission process.
• Complete the Application Form: Fill in all required personal details, employment history, and language skills accurately and thoroughly.
• Submit Your Application: Upload all necessary documents and submit your application before the closing date of December 18, 2026.
• Await Contact: Successful candidates will be contacted for further assessment and onboarding.