Customer Service Representative at Train Station - Full-Time Opportunity

Further Details

Deutsche Bahn AG, a prominent entity in the transportation sector, is actively recruiting for a Service Representative position at their Stuttgart station. This role is crucial for enhancing passenger experience and ensuring efficient operations within the bustling railway environment. The company emphasizes a collaborative work culture and provides robust career development pathways for its employees. Ideal candidates will possess strong communication skills and a commitment to exceptional customer service. The position requires active engagement with travelers, offering assistance with boarding, transfers, and information dissemination. This role is integral to maintaining the high standards of service expected by passengers, especially during operational challenges or schedule changes. The company champions equal opportunities and values a diverse workforce.

Customer Service Representative at Train Station - Career Opportunities with Deutsche Bahn AG

Deutsche Bahn AG is actively seeking dedicated individuals to join their team as Customer Service Representatives at the Stuttgart train station. This role is ideal for those who are passionate about making a tangible difference in people's travel experiences and are looking for a secure career with long-term prospects. The company fosters a collaborative environment where mutual support and teamwork are paramount.

As a Service Representative, you will be at the forefront of passenger interaction, providing essential assistance and information. Your responsibilities will include guiding travelers, managing connections, and ensuring clear communication, especially during operational disruptions. Deutsche Bahn AG is committed to diversity and inclusion, offering equal opportunities to all qualified candidates.

• Job Title: Service Representative at Train Station
• Employer: Deutsche Bahn AG
• Location: Stuttgart, Baden-Württemberg, Germany
• Employment Type: Full-time
• Key Responsibilities: Passenger assistance, information dissemination, resolving travel issues, managing operational disruptions.
• Qualifications: Completed vocational training in relevant fields (e.g., transport services, retail, hospitality), strong communication skills, MS Office proficiency, B2 level English.
• Benefits: Secure job with future prospects, supportive team, commitment to diversity and inclusion.

Skills

• High communication and consulting skills
• Proficiency in MS Office applications
• Customer and service orientation
• Professional service attitude
• English language proficiency (B2 level)

Duties and Responsibilities:

• Provide active passenger support at the platform and in the station area
• Assist with boarding, transfers, and disembarking processes
• Deliver non-discriminatory passenger information using provided systems
• Offer assistance to travelers and develop travel alternatives for missed connections
• Handle "passenger rights" tasks, such as issuing taxi vouchers
• Verify the accuracy and appearance of notices and brochures
• Receive lost property and issue delay certificates
• Execute special assignments as directed by station management or service leadership

How to apply

• 💼 Prepare Your Application: Ensure you have your updated CV and any relevant vocational training certificates ready.
• 🔎 Review Requirements: Confirm you meet all the specified qualifications, including strong communication skills, MS Office proficiency, and B2 level English.
• 🎯 Understand the Role: Familiarize yourself with the responsibilities, which include direct passenger assistance, information provision, and problem-solving at the train station.
• 👉 Visit the Application Portal: Navigate to the provided application link to submit your candidacy.
• 🔗 Submit Your Application: Complete the online application form accurately and upload all required documents.
• ⏳ Application Deadline: Please ensure your application is submitted by the closing date of 29 December 2026.
• ✅ Confirmation: You will receive a confirmation once your application has been successfully submitted.