Digital Project Manager - Customer Journeys & User Experience (H/F) in France

Further Details

Seize the opportunity to lead impactful digital transformation projects as a Project Manager for Customer Journeys and User Experience. This position is key to evolving online banking and investment services, emphasizing seamless user journeys and digital accessibility. Contribute to a major player in the French banking industry and shape the future of digital finance. Additionally, career opportunities are available for qualified candidates. This is a fantastic platform for professional growth.

Leading Digital Project Manager Opportunity in France

Are you a seasoned Digital Project Manager with a passion for customer experience and user interface design? We are seeking a dynamic professional to join our team and drive critical digital initiatives within a prominent French banking institution. This role focuses on enhancing online trading and investment platforms, ensuring intuitive customer journeys and accessible digital solutions. Advance your career in a challenging yet rewarding environment, contributing to cutting-edge financial technology.

This position offers a unique chance to lead projects from conception to implementation, working closely with cross-functional teams. You will be instrumental in refining user experiences, managing content contributions, and ensuring the seamless operation of online services. If you thrive in a fast-paced setting and possess strong leadership qualities, this role is ideal for you. Additionally, Banking employment opportunities are available for qualified candidates. Explore exciting career development opportunities with our esteemed client.

• Job Title: Chef de Projet SI Digital – Parcours Clients & Expérience Utilisateur (H/F)
• Location: Charenton-le-Pont, France
• Client: CELAD
• Key Responsibilities: Project leadership, team coordination, requirements analysis, UX/UI enhancement, accessibility oversight.
• Required Qualifications: Advanced degree, significant experience in digital project management, preferably within the banking sector.
• Skills: Agile methodologies, CMS tools, UX/UI understanding, strong communication and organizational abilities.

Skills

• Digital project management and steering
• Experience in redesigning customer journeys
• Strong understanding of UX/UI principles
• Familiarity with CMS and web contribution tools (e.g., WordPress, SharePoint)
• Proficiency in Agile methodologies (Scrum, Kanban)
• Experience with project management tools like Jira/Confluence
• Awareness of digital accessibility standards
• Knowledge of the banking sector and securities business is a significant advantage

Duties and Responsibilities:

• Lead digital projects, particularly redesigns and enhancements of customer journeys
• Coordinate with business, digital, and technical teams
• Gather and analyze stakeholder requirements
• Manage all project phases from scoping to production launch
• Track schedules, budgets, risks, and deliverables
• Support user experience (UX/UI) design initiatives
• Ensure the quality and accessibility of digital pathways
• Contribute to the evolution of content management and contribution tools
• Provide reporting and communication to stakeholders
• Potentially work on web tools for banking distribution networks

How to apply

• Review Job Details: Carefully examine the role of Chef de Projet SI Digital – Parcours Clients & Expérience Utilisateur (H/F) and its responsibilities.
• Check Eligibility: Ensure you meet the required qualifications, including a higher education degree and relevant experience in digital project management, ideally within a banking context. Familiarity with UX/UI, Agile, and CMS tools is crucial.
• Prepare Your Application: Compile your updated Curriculum Vitae (CV) detailing your experience, skills, and educational background. Highlight projects related to customer journey redesign and user experience.
• Access Application Portal: Navigate to the official application link provided to submit your candidacy.
• Submit Online: Complete the online application form accurately and upload your CV and any other requested supporting documents.
• Application Deadline: Ensure your application is submitted by the closing date of 28 December, 2026. Late submissions may not be considered.
• Contact Information: For inquiries or further details regarding this opportunity, please refer to the contact information associated with JR France.