Entry-Level Networking Remote Field Service Engineer Opportunity

Further Details

This entry-level Networking Remote Field Service Engineer position at NTT DATA offers a pathway to a career in technical support and network operations. You will be instrumental in maintaining service continuity by addressing client technical incidents and problems remotely, ensuring adherence to strict service level agreements. The role involves active problem diagnosis, resolution, and collaboration with various stakeholders. Additionally, NTT DATA employment opportunities are available for qualified candidates. Key to this position is the ability to meticulously document and manage configuration items, ensuring asset protection and preventing unauthorized changes. You will leverage your technical acumen to investigate root causes of incidents, implement remedies, and provide continuous client updates. This role is ideal for aspiring engineers looking to build foundational experience in network technologies and service management. NTT DATA fosters a diverse and inclusive workplace, encouraging growth and innovation. The ideal candidate demonstrates resilience, excellent listening skills, and a client-centric mindset. This role is designed for individuals ready to make a tangible impact and contribute to pushing the boundaries of technological solutions.

Entry-Level Networking Remote Field Service Engineer Jobs

NTT DATA is seeking enthusiastic individuals to join their team as Networking Remote Field Service Engineers (L1). This entry-level role is ideal for those looking to launch their career in IT support and network operations within a globally recognized company. You will gain hands-on experience in diagnosing and resolving technical incidents, ensuring seamless service delivery for clients across various regions.

This position offers a dynamic work environment where you will develop critical skills in service assurance, problem-solving, and client communication. Working remotely, you will be an integral part of a team dedicated to maintaining high standards of technical excellence and client satisfaction. The opportunity includes extensive training and development, fostering professional growth in the ever-evolving tech landscape.

• Job Title: Networking Remote Field Service Engineer (L1)
• Company: NTT DATA
• Location: Islas Baleares, Spain
• Qualifications: Bachelor's degree or equivalent in IT or Computing; Associate level networking certifications are a plus.
• Key Skills: Communication, problem-solving, adaptability, client focus, basic networking knowledge.
• Responsibilities: Incident resolution, service monitoring, documentation, root cause analysis.

Skills

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Entry level knowledge of vendor technologies (e.g., Cisco, Juniper, Aruba, RiverBed)
• Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Duties and Responsibilities:

• Maintain the support process and ensure that requests for support are handled according to the procedures
• Use service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
• Identify and resolve problems following agreed procedures
• Carry out agreed maintenance tasks
• Ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Analyze service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
• Prioritize and diagnose incidents according to agreed procedures
• Investigate causes of incidents and seek resolution
• Escalate unresolved incidents and follow up until incident is resolved
• Provide service recovery, following resolution of incidents
• Document and close resolved incidents according to agreed procedures
• Maintain secure, accurate, complete, and current configuration on configuration items (CIs)
• Apply tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
• Remotely investigate and identify root cause of incidents and assist with the implementation of agreed remedies and preventative measures
• Maintain knowledge of specific specialisms, provides detailed advice regarding their application
• Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Provide continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
• Identify problems and errors prior to or when they occur
• Log all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperate with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

How to apply

• Explore the Opportunity: Visit the official job posting on eurojobs.com to review all details regarding the Networking Remote Field Service Engineer position.
• Prepare Your Application: Ensure you have your updated Curriculum Vitae (CV) ready. Highlight relevant technical skills, educational background, and any previous IT support experience.
• Submit Your Application: Click on the 'Apply Now' button provided on the job advertisement page. You will be directed to the application portal.
• Complete Application Form: Fill out all required fields accurately in the application form. This may include personal details, educational qualifications, and work experience.
• Upload Documents: If requested, upload any necessary supporting documents such as your CV, academic certificates, and professional certifications.
• Confirmation: Upon successful submission, you should receive a confirmation message or email acknowledging your application.
• Contact for Inquiries: For any immediate questions, you can reach out via WhatsApp at 03156838432 or via email if provided on the platform.