Expert Customer Success Manager for Pharmacovigilance in Europe

Further Details

This is a remote Customer Success Manager position within the private sector, based in Europe, for Veeva Systems, a leading SaaS company in the life sciences industry. The role requires extensive experience in Pharmacovigilance and customer-facing consulting to optimize the use of Veeva's PV applications for global pharmaceutical clients. Successful candidates will benefit from these job openings. The primary objective is to serve as a strategic advisor, ensuring customers achieve maximum value from their investment and streamline their pharmacovigilance operations. Key responsibilities include supporting multiple large, global accounts, acting as a trusted advisor to business decision-makers, and collaborating with internal Veeva teams. The candidate will proactively guide customers in optimizing application use and developing strategic roadmaps aligned with their business goals. This role emphasizes building strong relationships and fostering a collaborative environment for industry learning.

Veeva Systems: Transformative Career Opportunities in Life Sciences SaaS

Veeva Systems is actively seeking a seasoned Customer Success Manager to spearhead client success within the dynamic European life sciences sector. This role champions the strategic implementation and optimization of Veeva’s leading Pharmacovigilance (PV) cloud solutions, empowering global pharmaceutical organizations. As a key player in our Work Anywhere environment, you will directly impact how therapies reach patients faster, contributing to our mission-driven culture. This is a significant opportunity within the private sector, offering a competitive salary ranging from 85,000 to 120,000 EUR annually. We are committed to fostering a diverse and inclusive workforce, where employee success is paramount. Explore career development and professional growth with a company dedicated to making a positive impact. Key highlights for this Customer Success Manager role:

• Focus on Pharmacovigilance applications within global life sciences companies.
• Remote work flexibility within Europe.
• Strategic advisor role for executive stakeholders and PV leaders.
• Opportunity to shape customer roadmaps and drive product enablement.
• Competitive compensation package with comprehensive benefits.

Skills

• Over 7 years of experience in Pharmacovigilance
• Proven experience working with or within large, global pharmaceutical companies
• Demonstrated customer-facing consulting experience
• Skilled in managing relationships with key decision-makers and application owners
• Ability to travel up to 25% within Europe
• Residency in Europe required
• Familiarity with Pharmacovigilance software or consulting SaaS/cloud in PV applications is desirable
• Experience with Veeva Vault is a plus

Duties and Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product, and/or Services stakeholders to address customer needs
• Provide strategic guidance through proactive engagement to optimize Veeva application usage
• Help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning
• Champion the voice of the customer within a cross-functional team
• Proactively drive product enablement to fit customer goals/needs

How to apply

Applying for the Customer Success Manager Position at Veeva Systems

To apply for this exciting career opportunity with Veeva Systems, follow these steps to ensure your application is processed efficiently.

• Step 1: Access the Application Portal 🌐 Navigate to the provided application link: https://eurojobs.com/jobs/36913187/apply.
• Step 2: Prepare Your Application Documents 📝 You will likely need an up-to-date Curriculum Vitae (CV) or resume detailing your experience in Pharmacovigilance and customer success. Ensure it highlights your consulting background and client relationship management skills.
• Step 3: Complete the Online Application Form 👉 Carefully fill out all required fields in the online application form. Provide accurate personal details, contact information, and professional history as requested.
• Step 4: Submit Your Application 📩 Once all sections are completed and documents are uploaded, submit your application before the closing date of December 18, 2026.
• Step 5: Await Confirmation ⏳ You will receive a confirmation of your application submission. Veeva Systems will review applications and contact shortlisted candidates for the next steps in the recruitment process.

This role is based in Euskadi, Spain, and requires candidates to reside in Europe and be eligible to work there. For any assistance or accommodation needs during the application process due to a disability, please refer to the contact information provided by Veeva Systems.