Expert Customer Success Manager - Pharmacovigilance in Euskadi, Spain

Further Details

This role seeks a dedicated Customer Success Manager specializing in Pharmacovigilance, based in Euskadi, Spain, with a Work Anywhere flexibility. The ideal candidate will possess extensive experience in the life sciences sector, acting as a trusted advisor to global pharmaceutical companies. Responsibilities include optimizing the use of industry-leading PV applications and fostering strong relationships with key decision-makers. As a vital part of a public benefit corporation, you'll contribute to bringing therapies to patients faster by ensuring clients fully benefit from our cloud-based solutions. This position requires strong customer-facing consulting skills and the ability to travel up to 25%. If you are looking for impactful career growth in the SaaS domain within the pharmaceutical industry, this is an exceptional opportunity.

Customer Success Manager - Pharmacovigilance in Euskadi, Spain

Veeva Systems, a pioneering public benefit corporation in industry cloud solutions for life sciences, is expanding its team. We are seeking a dedicated Customer Success Manager to join us in Euskadi, Spain. Additionally, high salary jobs are available for qualified candidates. This role is integral to our mission of helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, Veeva offers an environment of continuous growth and innovation. Our commitment to 'Work Anywhere' supports your flexibility, whether you prefer working from home or an office.

In this critical role, you will serve as the strategic bridge between Veeva and major global life sciences organizations, ensuring they maximize the value of our industry-defining Pharmacovigilance (PV) suite. You will act as a trusted advisor and PV expert, partnering directly with executive stakeholders and PV leaders to understand their unique vision and operational challenges. Your guidance will be key to unlocking the full potential of their investments in our solutions.

• Key Role: Customer Success Manager - Pharmacovigilance
• Location: Euskadi, Spain (Work Anywhere)
• Company: Veeva Systems (Public Benefit Corporation)
• Experience Required: 7+ years in Pharmacovigilance, Customer-facing consulting
• Key Responsibilities: Client relationship management, strategic guidance, product enablement
• Travel: Up to 25%
• Compensation: 85,000 - 120,000 EUR annually

Skills

• 7+ years of experience in Pharmacovigilance
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%
• Reside in Europe
• SaaS/cloud experience in the management of pharmacovigilance applications (Nice to Have)
• Experience working with Veeva Vault (Nice to Have)

Duties and Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

How to apply

Interested candidates are invited to apply for this impactful opportunity. To ensure a smooth application process, please follow these steps:

• 💼 Prepare Your Application: Gather your updated Curriculum Vitae (CV) detailing your extensive experience in Pharmacovigilance and customer-facing consulting. Ensure your CV highlights your ability to manage relationships with key decision-makers and application owners.
• 🔎 Review Requirements: Confirm you meet the core requirements, including 7+ years of experience in Pharmacovigilance, residency in Europe, and the ability to travel up to 25%. Experience with SaaS/cloud solutions in pharmacovigilance management is a significant advantage.
• 👉 Submit Your Application: Utilize the provided application link to submit your detailed profile. Be prepared to provide additional documentation if requested during the recruitment process.
• 📅 Deadline: Ensure your application is submitted by the closing date of 18 December, 2026. Late applications may not be considered.
• 🌐 Learn More: For more details on Veeva Systems and our commitment to transforming the life sciences industry, please visit our company website.

Successful candidates will benefit from these immediate vacancies.