Senior Customer Success Manager - Pharmacovigilance (Spain)

Further Details

Veeva Systems, a leader in industry cloud solutions for life sciences, is hiring a Customer Success Manager in Catalunya, Spain. This role is crucial for ensuring clients maximize the benefits of Veeva's Pharmacovigilance (PV) applications. You will act as a strategic partner to high-profile global pharmaceutical companies, understanding their operational hurdles and guiding them towards optimal use of our software. As a key member of our team, you will drive product enablement and translate intricate PV issues into successful outcomes. This position is ideal for seasoned professionals with substantial experience in pharmacovigilance and a strong track record in customer-facing roles. Be part of an organization committed to innovation and societal betterment, offering a flexible work environment.

Customer Success Manager - Pharmacovigilance Opportunities in Spain

Veeva Systems is actively seeking a highly experienced Customer Success Manager to join their team in Catalunya, Spain. This role is designed for seasoned professionals passionate about the life sciences industry and dedicated to driving client success within a leading SaaS organization. As a Public Benefit Corporation, Veeva is committed to a mission of helping companies bring therapies to patients faster, emphasizing customer success, employee well-being, and speed in its operations. This position offers a competitive salary and the flexibility of a 'Work Anywhere' culture.

The ideal candidate will possess extensive expertise in Pharmacovigilance (PV) and a proven ability to build strong relationships with executive stakeholders in global pharmaceutical companies. You will serve as a critical advisor, ensuring clients leverage Veeva's specialized PV suite to its full potential. This role demands a strategic mindset, proactive engagement, and a deep understanding of operational challenges within the life sciences sector. Join Veeva and contribute to a company that values diversity, inclusion, and making a tangible positive impact.

• Key Role: Customer Success Manager - Pharmacovigilance
• Location: Catalunya, Spain
• Company: Veeva Systems (Industry Cloud for Life Sciences)
• Experience Required: 7+ years in Pharmacovigilance
• Compensation: €85,000 - €120,000 EUR annually
• Travel: Up to 25%
• Work Type: Work Anywhere (flexible remote/office options)

Skills

• Over 7 years of experience in Pharmacovigilance
• Proven experience working with or within large global pharmaceutical companies
• Demonstrated customer-facing consulting expertise
• Skilled in managing relationships with key decision-makers and application owners
• Ability to travel up to 25%
• Residency in Europe
• Experience with SaaS/cloud platforms in pharmacovigilance application management
• Familiarity with Veeva Vault applications

Duties and Responsibilities:

• Manage relationships with 4-6 large, global customers post-implementation of Veeva Pharmacovigilance applications
• Act as a trusted advisor and lead customer interactions with business decision-makers and application owners
• Collaborate with Veeva Strategy, Sales, Product, and Services teams to address customer requirements
• Provide strategic guidance to optimize the utilization of Veeva applications
• Develop customer roadmaps aligned with their business objectives
• Facilitate connections between customers and Veeva for collaboration and industry insights
• Champion the customer's voice within cross-functional teams
• Drive proactive product enablement tailored to customer goals and needs
• Transform complex pharmacovigilance challenges into streamlined success stories

How to apply

• Prepare Your Application: Compile your curriculum vitae (CV), relevant certifications, and any other supporting documents that highlight your experience in Pharmacovigilance and customer success.
• Review Requirements: Ensure you meet the specified qualifications, including over 7 years of experience in Pharmacovigilance, experience with large global pharmaceutical companies, and customer-facing consulting skills.
• Check Travel and Location: Confirm your willingness and ability to travel up to 25% and your residency in Europe.
• Submit Online: Access the application portal via the provided link to submit your detailed application.
• Application Deadline: Please ensure your application is submitted by the closing date of 18 December 2026.
• Compensation Details: Familiarize yourself with the potential total compensation range of €85,000 - €120,000 EUR.
• Contact for Assistance: If you require any assistance or accommodation during the application process due to a disability or special need, please reach out to the provided contact information (contact details not specified in the job ad).
• Embark on Your Career: Take the next step in your professional journey with Veeva Systems and contribute to transforming the life sciences industry.