Senior Pharmacovigilance Customer Success Manager - Veeva Systems

Further Details

We are looking for a dedicated Customer Success Manager to partner with global pharmaceutical giants, enhancing their use of Veeva’s groundbreaking Pharmacovigilance software. This position demands a strategic thinker with a deep understanding of pharmacovigilance processes and SaaS solutions. As a trusted advisor, you will guide clients toward achieving their business objectives, facilitating connections for knowledge sharing and industry insights. This role offers a unique chance to impact the life sciences industry by ensuring clients derive maximum value from their Veeva investments.

Senior Pharmacovigilance Customer Success Manager - Veeva Systems in Spain

Veeva Systems is at the forefront of revolutionizing the life sciences industry with its innovative cloud solutions. We are seeking a seasoned Customer Success Manager to lead strategic client engagements within the Pharmacovigilance domain. This role is ideal for experienced professionals based in Europe who are passionate about customer advocacy and possess a deep understanding of the pharmaceutical sector.

As a key member of our team, you will champion client success, ensuring they derive maximum benefit from our cutting-edge PV suite. This position requires a proactive approach, fostering robust relationships with executive stakeholders and collaborating internally to drive client value and operational excellence. Join a dynamic, mission-driven organization committed to making a tangible difference.

• Position: Senior Customer Success Manager - Pharmacovigilance
• Company: Veeva Systems
• Location: Aragón, Spain (Remote within Europe)
• Experience: 7+ years in Pharmacovigilance
• Qualifications: Master's Degree or equivalent
• Key Responsibilities: Client relationship management, strategic guidance, cross-functional collaboration
• Compensation: €85,000 - €120,000 annually

Skills

• Over 7 years of experience in Pharmacovigilance
• Proven experience working with or within large global pharmaceutical companies
• Demonstrated customer-facing consulting expertise
• Skilled in managing relationships with key decision-makers and application owners
• Ability to travel up to 25%
• Residency in Europe
• Strong strategic guidance capabilities
• Excellent communication and interpersonal skills
• Proficiency in SaaS/cloud solutions

Duties and Responsibilities:

• Manage relationships with 4-6 large, global customers post-implementation of Veeva Pharmacovigilance applications
• Act as a trusted advisor and PV expert to customer business decision-makers and application owners
• Liaise with Veeva Strategy, Sales, Product, and Services teams to address customer needs effectively
• Provide strategic guidance to optimize the use of Veeva applications
• Develop customer roadmaps aligned with their business goals and needs
• Facilitate customer-to-customer and customer-to-Veeva connections for collaboration and learning
• Champion the voice of the customer within cross-functional teams
• Proactively drive product enablement to meet customer goals and requirements
• Translate complex PV challenges into streamlined success stories

How to apply

• Application Process: To apply for this exciting career opportunity, please visit the Eurojobs platform.
• Step 1: Navigate to the job listing via the provided link.
• Step 2: Review the detailed job description, responsibilities, and required qualifications.
• Step 3: Click on the 'Apply' button to proceed with your application.
• Required Documents: Ensure your most recent Curriculum Vitae (CV) is up-to-date and highlights your relevant experience in Pharmacovigilance and customer success.
• Deadline: All applications must be submitted by December 18, 2026. Late submissions will not be considered.
• Location Context: This role requires candidates to reside in Europe and involves potential travel up to 25%.
• Further Inquiries: For assistance during the application process, please refer to the contact information provided on the recruitment platform.