Temporal Customer Service Technician - Auto & Home Insurance - Madrid

Further Details

WTW, through its client JR Spain, is recruiting a Customer Service Representative for a temporary role in Madrid, Spain. This position requires a dedicated professional to provide direct attention and support to insured individuals, focusing on delivering a helpful and high-quality service. The role primarily involves managing Auto and Home insurance policies, acting as the primary point of contact between policyholders and insurance companies. Key duties include handling in-person inquiries, advising on available insurance products, and processing policy changes or issuance. You will utilize insurance company platforms directly and collaborate with their underwriting teams. Effective communication with insurance carriers for application management and issue resolution is essential, alongside managing and tracking complaints and claims to ensure timely closure and client updates. The ideal candidate possesses a strong customer orientation, excellent communication abilities, and the capacity to manage various client requests efficiently and systematically. Prior experience in customer service or the insurance industry, particularly with Auto and Home insurance knowledge, is highly valued. This role is perfect for individuals who thrive on direct client interaction and wish to advance their careers in the insurance field.

WTW Seeking Customer Service Talent in Madrid

WTW, in partnership with JR Spain, is actively recruiting for a **Temporal Customer Service Technician** to serve clients in Madrid. This role is pivotal for delivering dedicated support to policyholders, ensuring a seamless and responsive experience, with a primary focus on Auto and Home insurance. Key highlights of this opportunity include: * **Job Title:** Temporal Customer Service Technician * **Company:** JR Spain (Client: WTW) * **Location:** Madrid, Spain * **Employment Type:** Temporary * **Posting Date:** 03 November, 2026 * **Closing Date:** 18 December, 2026 * **Core Focus:** Client support and insurance policy management (Auto & Home) This is an ideal position for individuals with a strong client-facing background and a keen interest in the insurance sector. The role offers valuable experience in policy management, client advising, and coordination with insurance providers.

Skills

• Client-oriented approach
• Excellent communication skills
• Efficient and organized problem-solving abilities
• Ability to manage and resolve diverse client requests
• Capacity for direct interaction with clients and insurance companies
• Proficiency in using insurance company platforms
• Understanding of insurance products, especially Auto and Home

Duties and Responsibilities:

• Provide direct in-person attention and support to insured individuals
• Resolve policyholder inquiries and provide effective solutions
• Advise on available insurance products and solutions
• Issue, modify, and manage Auto and Home insurance policies
• Engage directly with insurance company platforms and underwriting departments
• Liaise with insurance companies for application and claim management
• Handle and track customer complaints and claims
• Keep policyholders informed throughout the resolution process
• Manage and track policy renewals
• Process new claims when necessary

How to apply

💼 **Application Process:** * Interested candidates are invited to apply through the Eurojobs portal. * Please visit the provided link to submit your application. 👉 **Application Link:** https://eurojobs.com/jobs/36957745/apply 🗓️ **Deadline:** Ensure your application is submitted by December 18, 2026. 📝 **Required Documents:** While specific documents are not listed, it is advisable to prepare an updated Curriculum Vitae (CV) highlighting relevant experience in customer service and the insurance sector, particularly with Auto and Home insurance. ⚠️ **Important Notes:** * This is a temporary position based in Madrid, Spain. * EU work permit is mentioned as potentially required. * WTW is committed to equal employment opportunity and provides accommodations for applicants. For any specific application process barriers, contact WTW directly via email (email address not specified in the advertisement, but a general contact is implied).