Advanced Pharmacovigilance Customer Success Manager - Veeva Systems

Further Details

Veeva Systems, a leader in industry cloud solutions for life sciences, is seeking a dedicated Customer Success Manager focused on their Pharmacovigilance (PV) applications. This role is designed for a seasoned professional to act as a strategic partner for global pharmaceutical companies. As a key member of the account team, you will provide expert consultation, drive product enablement, and ensure clients achieve maximum value from Veeva's PV suite. You will work collaboratively with internal Veeva teams and client stakeholders to foster innovation and operational efficiency. This position emphasizes building strong relationships, understanding client needs, and proactively guiding them towards optimal use of pharmacovigilance software, contributing to faster delivery of life-saving therapies.

Customer Success Manager - Pharmacovigilance in Madrid, Spain

Veeva Systems is at the forefront of innovation, providing industry cloud solutions that accelerate the delivery of life-saving therapies to patients. As a growing SaaS company, Veeva offers a unique environment for professionals dedicated to customer success and making a real-world impact. This position in Madrid, Spain, offers a dynamic opportunity to engage with leading global life sciences organizations.

As a Customer Success Manager, you will be instrumental in guiding clients through the implementation and ongoing optimization of Veeva's Pharmacovigilance suite. Your role is pivotal in ensuring clients achieve their strategic objectives and operational excellence through the effective use of our advanced software solutions.

• Role: Customer Success Manager - Pharmacovigilance
• Location: Madrid, Spain
• Company: Veeva Systems
• Key Responsibilities: Strategic advisory, client relationship management, product enablement, roadmap development
• Experience Required: 7+ years in Pharmacovigilance, pharmaceutical industry, and customer-facing consulting
• Compensation: 85,000 - 120,000 EUR annually

This role is ideal for a seasoned professional seeking a challenging and rewarding career in the life sciences technology sector, with the flexibility to work remotely or from a designated office location.

Skills

• 7+ years of experience in Pharmacovigilance
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%
• Reside in Europe
• Pharmacovigilance software experience
• SaaS/cloud consulting experience in pharmacovigilance applications

Duties and Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Provide strategic guidance to optimize use of Veeva applications
• Create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities

How to apply

• Step 1: Prepare Your Application: Ensure you have an updated Curriculum Vitae (CV) detailing your relevant experience, particularly in Pharmacovigilance, global pharmaceutical companies, and customer-facing consulting.
• Step 2: Review Requirements: Confirm you meet the minimum requirements, including 7+ years of Pharmacovigilance experience, residency in Europe, and the ability to travel up to 25%.
• Step 3: Access Application Portal: Navigate to the official application link provided to submit your details.
• Step 4: Complete Application Form: Fill out the online application accurately and completely, providing all requested information.
• Step 5: Submit Application: Finalize your submission through the portal before the closing date of December 18, 2026.
• Step 6: Await Contact: Successful candidates will be contacted by Veeva Systems for further steps in the recruitment process.
• Note: This is a Work Anywhere position, offering flexibility in your work environment.