Basque-Speaking Customer Support Specialist for Airline Industry in Catalonia, Spain

Further Details

JR Spain is recruiting a Customer Support Specialist fluent in Basque for the airline industry in Catalonia, Spain. This role emphasizes providing excellent passenger assistance and resolving travel-related inquiries across various platforms. The ideal candidate will possess advanced Spanish and intermediate English, alongside native Basque proficiency, to manage bookings, technical support, and customer concerns effectively. This is a fully on-site position requiring strong organizational skills and a commitment to customer care. Successful candidates will manage reservations, troubleshoot digital tools, and ensure accurate data logging. The position offers a competitive base salary and an annual performance-based bonus, with comprehensive initial training provided to master specialized airline systems and company protocols.

Basque-Speaking Customer Support Specialist - Airline Sector

Ignite is actively seeking a dedicated Basque-speaking Customer Support Specialist to enhance their passenger assistance services within the commercial airline industry. This pivotal role involves representing the brand and serving as the primary point of contact for travelers across various communication platforms, ensuring a seamless and positive travel experience.

The ideal candidate will possess native Basque proficiency, advanced Spanish, and intermediate English skills. Responsibilities include managing reservations, processing itinerary changes, troubleshooting technical issues with digital tools, and resolving customer concerns with empathy and efficiency. Accurate logging of all interactions is essential for maintaining client records.

• Job Title: Basque-Speaking Customer Support Specialist
• Location: Catalonia, Spain (Fully On-Site)
• Company: JR Spain (Client: Ignite)
• Key Languages: Basque (Native), Spanish (Advanced), English (Intermediate B1-B2)
• Salary: €19,623.64 gross per year (fixed base) + up to €1,200 annual performance bonus
• Work Arrangement: 100% on-site
• Schedule: Rotating shifts, Monday-Sunday, 09:00-20:00
• Required Education: High school diploma or equivalent
• Benefits: Comprehensive onboarding and training

Additionally, latest jobs are available for qualified candidates.

Skills

• Native or near-native fluency in Basque (Euskera)
• Advanced professional command of Spanish
• Functional intermediate English (B1–B2 level)
• Strong familiarity with Windows desktop operating systems
• Comfortable daily use of Microsoft Office applications (Word, Excel, Outlook)
• Prior experience in customer support, contact center environments, hospitality, or the travel industry is highly desirable
• Outstanding written and verbal communication skills
• Natural empathy, patience, and a genuine passion for customer care
• Excellent organizational skills
• Capacity to solve problems quickly and remain calm under pressure
• Proactive mindset
• Positive team spirit
• Commitment to continuous learning

Duties and Responsibilities:

• Promptly and professionally handle passenger requests across various communication channels, including incoming calls, live chats, and email correspondence
• Handle bookings, process flight modifications or cancellations, clarify carrier guidelines, and make accurate administrative updates to passenger records
• Provide clear, step-by-step assistance to help travelers navigate web check-in, manage online user profiles, troubleshoot mobile app glitches, and use self-service tools
• Utilize strong active listening and empathy to resolve sensitive issues, addressing traveler concerns constructively to deliver a high-quality experience
• Switch smoothly between Basque, Spanish, and English to serve a wide range of regional and international passengers while maintaining clear communication with internal teams
• Ensure precise, timely tracking of all customer interactions, service cases, and ticket updates within Windows-based applications and standard Microsoft Office tools

How to apply

• Application Link: Visit the provided link to access the application portal for this exciting opportunity. 👉 Apply Now
• Review Job Details: Familiarize yourself thoroughly with the job description, responsibilities, and required qualifications. 🔎
• Prepare Your CV: Ensure your Curriculum Vitae (CV) is up-to-date and clearly highlights your language proficiencies (Basque, Spanish, English) and any relevant customer service or travel industry experience. 📝
• Submit Application: Follow the instructions on the application page to submit your completed application. This may involve filling out an online form and uploading your CV. 📩
• Application Deadline: Please ensure your application is submitted before the closing date of December 18, 2026. ⏳
• Work Location Confirmation: Note that this position is fully on-site (Presencial) in Catalonia, Spain. 📌