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Contract Chief Citizen Experience Officer at Pakistan Digital Authority Islamabad

Career opportunity at Pakistan Digital Authority located in Islamabad for the position of Contract Chief Citizen Experience Officer.

This employment notice was announced on 26 October, 2026 through National Jobs Portal.

Candidates possessing a Bachelor degree are encouraged to submit their application.



Interested individuals should apply directly to Pakistan Digital Authority for these vacancies in the Government Official division.

The estimated application deadline is 09 November, 2026, but please verify the exact date in the official advertisement.

To understand the application process and explore other job openings at Pakistan Digital Authority, visit the official source or see more details on https://www.

jobseed.

pk.

Private
Bachelor Degree
contract
Pakistan

Jobs Date Posted: 26 October, 2026
Jobs Last Date to Apply: 09 November, 2026
Industry: Government
Jobs Industry Type: Private
Job Hiring Organization: Pakistan Digital Authority
Experience Required (In months): 180
Occupational Category: Government Official
Education Requirements Bachelor Degree
Employment Type: contract
Advertisement Source: National Jobs Portal
Job Location: Islamabad
Address Region: Islamabad Capital Territory
Country of Appointment: Pakistan
Postal Code: 44000
Employer Department: Pakistan Digital Authority
Employer Contact Email: info@njp.gov.pk
Employer Contact Phone: 051-9265411
Employer Address: Plot # 24-B, Street # 06, Sector H-9/1, Islamabad, Pakistan
Street Address: Plot # 24-B, Street # 06, Sector H-9/1
Work Hours: Full-time, as per government working hours
🎓 Qualifications Required

Further Details

Pakistan Digital Authority is now recruiting in Islamabad. Apply for the position of Contract Chief Citizen Experience Officer. The required qualification is Bachelor. This role is within the Government industry. A bachelor degree is preferred. The application process commenced on 26 October, 2026 via National Jobs Portal. Interested and eligible candidates must submit their applications before the deadline on 09 November, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Contract Chief Citizen Experience Officer at Pakistan Digital Authority

We have an immediate opening for the post of Contract Chief Citizen Experience Officer. The job location is Islamabad.

Key Requirements:

  • Qualification: Bachelor
  • Experience: 180 months minimum
  • Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

  • Service design
  • Mixed-method user research
  • Journey governance
  • Accessibility and inclusion
  • Experience measurement
  • Influence without line authority
  • Design leadership

Duties and Responsibilities:

  • Develop the National Citizen Experience Strategy and a life-event approach to priority journeys
  • Work with responsible service owners to map journeys, identify policy and operational barriers, and agree improvements
  • Lead service design standards, accessibility guidance, and reusable design resources
  • Build the human-centred design capability and an approved centre-of-excellence model
  • Partner with the Chief Product Officer to translate end-to-end journey priorities into product roadmaps
  • Establish citizen experience measures covering completion, satisfaction, accessibility, waiting time, and effort
  • Lead multidisciplinary improvement initiatives with ministries and delivery partners
  • Report progress and unresolved barriers through PDA's governance arrangements

How to apply

How to Apply for Contract Chief Citizen Experience Officer:

  • 💼 Visit the National Jobs Portal website at https://njp.gov.pk/jobs/live
  • 📌 Create an account or log in if you already have one
  • 🔍 Search for the job title "Contract Chief Citizen Experience Officer" or job ID 9910
  • 📝 Fill out the application form with accurate personal and professional details
  • 📄 Upload your CV, CNIC, degrees, certificates, and any relevant portfolio or case studies
  • 📅 Submit your application before the deadline: 09 November, 2026
  • 📞 For inquiries, contact the employer at 051-9265411 or email info@njp.gov.pk




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