CST Engineer at Cogent Communications Madrid

Further Details

Cogent Communications is now recruiting in Madrid. Apply for the position of CST Engineer. The required qualification is BE. This role is within the Telecommunications industry. A bachelor degree is preferred. The application process commenced on 03 November, 2026 via Eurojobs. Interested and eligible candidates must submit their applications before the deadline on 18 December, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

CST Engineer at Cogent Communications

We have an immediate opening for the post of CST Engineer. The job location is Madrid.

Key Requirements:

• Qualification: BE
• Experience: 24 months minimum
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• At least 2 years of experience in a similar role with a network operator
• Good technical knowledge of networking (TCP/IP), IP protocols (BGP, IGP and MPLS), IP addressing, DNS and IP-VPN
• Experience with Cisco equipment: CCNA or CCNP certification is highly valued
• Strong written and verbal communication skills, including fluency in English
• Additional languages are an advantage
• Strong analytical and problem-solving skills
• Customer-focused approach and willingness to learn
• Ability to collaborate as part of a team
• Ability to work effectively under pressure and to tight deadlines
• Availability for morning or evening shifts, Monday to Friday

Duties and Responsibilities:

• Provide first-line customer and technical support for Cogent Layer 1, 2 and 3 services by telephone and e-mail
• Identify and resolve service issues and answer technical questions
• Record clearly in the trouble-ticketing system the steps taken to diagnose and resolve each customer reported issue
• Manage a queue of customer-created tickets, providing timely status updates and progressing issues toward resolution
• Coordinate effectively with Operations colleagues, other Cogent teams and vendors to resolve customer issues promptly
• Communicate professionally with customers, vendors, and internal stakeholders, including in challenging situations
• Manage customer expectations, handle escalations and help de-escalate situations where necessary
• Provide accurate handover of outstanding issues at the end of each shift
• Carry out other duties or special projects as assigned

How to apply

How to Apply for CST Engineer:

• 💼 Review Job Details: Carefully read the full job description and requirements for the Network Support Engineer position in Madrid.
• 🎓 Ensure Qualifications: Confirm you meet the minimum experience of 2 years and possess relevant technical knowledge, ideally with Cisco equipment experience (CCNA/CCNP is a plus).
• 📝 Prepare Application Documents: Gather your updated CV/resume highlighting your networking experience and any relevant certifications.
• 🌐 Submit Application: Visit the Eurojobs website and navigate to the specific job listing. Click the 'Apply Now' button to proceed with your application.
• ⏳ Adhere to Deadline: Ensure your application is submitted before the closing date of 18 December 2026.