Customer Service Representative at National Bank of Pakistan Karachi, Islamabad

Further Details

National Bank of Pakistan is now recruiting in Karachi, Islamabad. Apply for the position of Customer Service Representative. The required qualification is Bachelor. This role is within the Banking industry. A bachelor degree is preferred. The application process commenced on 20 July, 2026 via Advertisement Image. Interested and eligible candidates must submit their applications before the deadline on 06 August, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Customer Service Representative at National Bank of Pakistan

We have an immediate opening for the post of Customer Service Representative. The job location is Karachi, Islamabad.

Key Requirements:

• Qualification: Bachelor
• Experience: 12 months minimum
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Customer-centric attitude
• Strong problem-solving abilities
• Integrity and adherence to ethical standards
• Excellent verbal communication skills
• Active listening skills
• Strong processing skills for handling high call volumes
• Ability to maintain speed and accuracy
• Professional telephone manner
• Empathetic communication

Duties and Responsibilities:

• Answer inbound calls professionally
• Address customer queries related to accounts, cards, loans, and digital services
• Log customer complaints efficiently and escalate them appropriately
• Provide accurate information on banking products, services, and policies
• Ensure compliance with SOPs, scripts, and call-handling guidelines
• Perform international outbound calls
• Conduct customer satisfaction and feedback surveys
• Make verification calls for transactions and product requests
• Provide customer support across assigned shifts, including nights and weekends
• Inform customers about new banking products and promotional campaigns
• Undertake other assignments as directed by supervisors

How to apply

How to Apply for Customer Service Representative:

• Find Opportunities: Visit the official career portal at www.sidathyder.com.pk/careers.
• Apply Online: Complete the online application form within 10 working days of the advertisement's publication.
• Prepare Documents: Ensure you have your updated CV, CNIC, a recent passport-sized photograph, Graduation and/or Master's educational documents (Mark Sheet/Transcript), and any relevant Experience Letters readily available.
• Upload Requirements: Upload your documents in Word or PDF format. Each tab should have only one attachment, not exceeding 10MB.
• Application Deadline: Strictly adhere to the application deadline; incomplete or false submissions will lead to rejection.
• Interview Process: No travel or daily allowance (TA/DA) will be provided for the assessment test or interview. Candidates will be evaluated based on the defined eligibility criteria. A mandatory assessment test is required, potentially followed by panel interviews.
• Contractual Employment: Successful candidates will be offered a 03-year contract, subject to renewal at the management's discretion.
• Placement: Selected individuals will serve at their initial place of posting for a minimum of three years, with no transfer requests generally entertained.
• Equal Opportunity: National Bank of Pakistan is an equal opportunity employer.

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