Customer Service Team Manager - Drive Results and Develop Talent

Further Details

This role is ideal for a seasoned leader passionate about developing people and achieving tangible outcomes. As a Customer Service Team Manager, you will guide team leaders and indirectly oversee a substantial team, focusing on service excellence and operational efficiency. The position emphasizes strategic planning, performance management, and fostering a positive work environment. Ideal candidates possess a proven track record in operational leadership, with a strong ability to connect strategy with daily execution. You will be responsible for driving improvements, managing quality, and ensuring the department meets its objectives, making this a pivotal role in the organization's growth.

Customer Service Leadership Opportunity in Maarssen

JR Netherlands, representing Bosman & MediReva, is actively seeking a skilled and motivated Customer Service Team Manager for their Maarssen, Utrecht location. This pivotal role is designed for an individual who excels at nurturing both people and performance, driving a department towards its strategic goals.

The ideal candidate will bring a blend of strong leadership, operational acumen, and a passion for customer service excellence. You will be instrumental in developing team leaders, ensuring high levels of employee engagement, and achieving key performance indicators within a dynamic organizational setting.

• Job Title: Customer Service Team Manager
• Location: Maarssen, Utrecht, Netherlands
• Company: JR Netherlands Client / Employer: Bosman
• Key Responsibilities: Team leader development, performance management, strategic execution, process improvement.
• Required Experience: Minimum five years in operational management, with at least three years in a leadership capacity.
• Qualifications: HBO+ work and thinking level.

Skills

• People-centric leadership
• Result-driven approach
• Coaching and development of team leaders
• Strategic planning and execution
• Performance management
• Process improvement initiatives
• Strong communication skills
• Decision-making ability
• Ability to connect diverse interests
• Data analysis and translation to action

Duties and Responsibilities:

• Directly lead and develop 3 team leaders
• Indirectly manage approximately 65 employees
• Ensure effective team leadership and customer service excellence
• Achieve departmental objectives and targets
• Translate strategy into concrete plans and results
• Maintain oversight of quality, customer satisfaction, and performance
• Coach team leaders on leadership, ownership, and accountability
• Drive improvements in processes, systems, and service delivery
• Foster collaboration across teams and departments
• Make decisive choices and maintain direction amidst competing interests
• Be visible and approachable on the work floor
• Empower team leaders with trust and responsibility

How to apply

• 💼 Visit the Eurojobs website to find the specific job listing.
• 🔎 Navigate to the application page for the Customer Service Team Manager role in Maarssen.
• 📝 Complete the online application form with accurate and detailed information.
• CV and any supporting documents should be prepared for submission.
• 📅 Ensure your application is submitted before the closing date of 17 December 2026.
• 👉 Click on the provided application link to begin the process.