Dutch-Speaking Customer Service Advisor in Spain - Career Opportunity

Further Details

Discover a rewarding international career as a Dutch-Speaking Customer Service Advisor in Catalunya, Spain, working with a prominent client, CNX. This role emphasizes exceptional customer support through inbound/outbound calls, live chat, and email, addressing inquiries about online orders, payments, and products. Additionally, job openings are available for qualified candidates. The position is designed for fluent Dutch and English speakers who are adept at computer systems and possess a naturally customer-centric demeanor. This employment offers a permanent Spanish contract, an attractive annual salary of €21,000 plus bonuses, and the flexibility of full-time or part-time schedules. Benefit from comprehensive, paid training, a €1,000 relocation incentive, and four weeks plus four days of paid annual leave. The organization fosters a diverse and inclusive work environment, prioritizing equal opportunities for all. Opportunities for career advancement and skill development are abundant within this international company. The role is situated in a contemporary office space in Benalmádena, Málaga, with hybrid work options available. This is an excellent chance to join a well-established brand and thrive in a multicultural setting, contributing to high-quality customer service standards.

Dutch-Speaking Customer Service Advisor - Career Opportunities in Spain

JR Spain, representing client CNX, is actively seeking proficient Dutch speakers for a Customer Service Advisor role based in Catalunya, Spain. This position offers a unique chance for individuals to leverage their language skills in a dynamic international setting, providing support for Specsavers. The role is ideal for those who thrive on assisting customers and ensuring a positive service experience, handling inquiries via phone, chat, and email.

Key aspects of this role include managing customer interactions, resolving issues related to online orders and products, and maintaining detailed records. The company provides extensive, fully paid training, ensuring all candidates are well-equipped for success. This commitment extends to offering a supportive work environment and clear pathways for career progression.

• Job Title: Dutch-Speaking Customer Service Advisor
• Client: CNX
• Location: Catalunya, Spain
• Key Skills: Fluency in Dutch and English, Customer Service Excellence, Computer Proficiency
• Benefits: Permanent Spanish Contract, €21,000+ Annual Salary, Relocation Package, Paid Leave
• Career Growth: Opportunities for advancement within an international company

Skills

• Fluent Dutch language skills (spoken and written)
• Good level of English language skills
• Comfortable using computers and CRM systems
• Ability to work across multiple systems simultaneously
• Naturally customer-focused, patient, and professional demeanor
• Proactive, curious, and eager to learn
• Strong team player and collaborative abilities
• Ability to handle challenging customer situations

Duties and Responsibilities:

• Handle inbound and outbound customer calls in Dutch
• Support customers via Live Chat and email
• Assist customers with questions about online orders, payments, products, and promotions
• Handle calls transferred from Specsavers stores
• Accurately record customer interactions in the ticketing system
• Prioritize customer satisfaction and improve customer experience
• Follow established procedures and processes
• Communicate effectively across different channels
• Work towards and achieve individual and team performance targets
• Potentially support customers through Social Media (with training)

How to apply

• Step 1: Access the Application Portal Navigate to the official application link provided: Apply Now.
• Step 2: Review Job Details Carefully read through the complete job description and requirements to ensure your qualifications align with the role.
• Step 3: Complete the Application Form Fill out the online application form accurately and comprehensively. Ensure all required fields are populated.
• Step 4: Submit Your Application Once completed, submit your application through the portal.
• Step 5: Prepare for Training If shortlisted, you will be informed about the fully paid training program designed to equip you for success in the role.
• Important Note: The closing date for applications is December 18, 2026. Ensure your application is submitted well before this deadline.