IT Process Manager - Incident Management (H/F) - France

Further Details

This role is ideal for an experienced professional in IT Service Management, specifically incident management, who possesses a strong understanding of ITIL frameworks. The position involves driving process adherence, monitoring key performance indicators, and proposing enhancements to optimize technical teams' workflows. This position represents excellent best career opportunities in the region. Experience in the banking sector and a commitment to continuous improvement are highly valued.

IT Process Manager - Incident Management Vacancy in France

A prominent international banking group's IT production division is seeking a skilled IT Process Manager to lead their incident management operations. This role is crucial for maintaining operational stability and ensuring service delivery commitments are met within the Île-de-France region. The position offers a significant opportunity for professional growth within a structured and dynamic IT environment.

The ideal candidate will possess a deep understanding of ITIL best practices and have proven experience in managing complex IT processes. Responsibilities include driving process efficiency, monitoring key performance indicators, and actively participating in transformation initiatives to optimize incident resolution workflows and support technical teams.

• Job Title: Basic Process Manager – Gestion des Incidents (H/F)
• Location: Île-de-France, France
• Company: OBJECTWARE (Client of JR France)
• Key Responsibilities: End-to-end process management, KPI tracking, continuous improvement, stakeholder collaboration.
• Required Qualifications: ITIL certification and ITSM experience.
• Benefits: Opportunity to work in a large international banking group, career development.

Skills

• Expertise in ITSM process management, particularly incident management
• Strong knowledge of ITIL frameworks
• Ability to define, track, and analyze performance indicators (KPIs)
• Experience in developing and implementing action plans
• Proficiency in leading process reviews and collaborating with diverse stakeholders
• Familiarity with audits and regulated environments
• Excellent organizational and proactive communication skills
• Commitment to continuous improvement methodologies

Duties and Responsibilities:

• Oversee the end-to-end incident management process
• Ensure all stakeholders adhere to daily process execution
• Define organizational structure and necessary resources to meet objectives
• Implement and enforce the management system internally and externally
• Establish and monitor process KPIs, analyzing deviations and initiating corrective actions
• Lead process reviews and participate in external reviews
• Contribute to audits and follow up on resulting action plans
• Identify and propose areas for team improvement
• Participate in transformation projects related to incident management
• Optimize and simplify processes to enhance technical team efficiency
• Support organizational transformations

How to apply

• Review Job Details: Thoroughly read the full job description and requirements for the Basic Process Manager role.
• Check Eligibility: Ensure you meet the specified qualifications, including ITIL experience and knowledge of ITIL frameworks. A certification is advantageous.
• Prepare Application Documents: Compile your up-to-date Curriculum Vitae (CV) highlighting relevant experience in incident management and process oversight.
• Access Application Portal: Navigate to the provided application link: https://eurojobs.com/jobs/38884863/apply.
• Submit Application: Complete the online application form accurately and submit your CV through the portal.
• Note Closing Date: Ensure your application is submitted before the closing date of 30 December 2026.
• Confirmation: Look for a confirmation email upon successful submission of your application.