IT Service Desk Executive - Technical Support Specialist

Further Details

The Service Desk Executive role at Indus Hospital & Health Network focuses on delivering critical first-level technical support. Responsibilities include diagnosing and resolving user issues related to hardware, software, and network infrastructure. This position is vital for maintaining efficient IT operations within the healthcare environment. This is a key role within the Information Technology department, requiring a BSCS, BS (Information Technology), or BE (Computer Engineering/Information Engineering) degree. Explore these latest recruitment with competitive benefits. The role emphasizes prompt ticket logging, effective communication, and timely escalation of complex problems to specialized IT teams. Join a leading healthcare institution dedicated to excellence in patient care and operational efficiency.

IT Service Desk Executive - Career Opportunities at Indus Hospital & Health Network

Indus Hospital & Health Network is actively recruiting for a dedicated Service Desk Executive to bolster its Information Technology department. This pivotal role is designed for professionals with a minimum of two years of relevant experience, holding a BSCS, BS (Information Technology), or BE (Computer Engineering/Information Engineering) degree. The successful candidate will be the primary point of contact for users, offering essential first-level technical support.

This position is critical for ensuring the seamless operation of IT services across the network. You will be responsible for diagnosing and resolving a wide range of technical issues, from hardware malfunctions to software glitches and network connectivity problems. The role demands excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.

• Job Title: Service Desk Executive
• Department: Information Technology
• Experience Required: Minimum 02 years
• Educational Qualification: BSCS / BS (Information Technology) / BE (Computer Engineering or Information Engineering)
• Application Deadline: 17-Oct-2026
• Key Responsibilities: First-level technical support, issue diagnosis and resolution, ticket logging, problem escalation.
• Note: Indus Hospital & Health Network is committed to a zero-tolerance policy against Sexual Exploitation and Abuse. Rigorous background checks will be conducted.

Skills

• Proficiency in diagnosing hardware issues
• Expertise in resolving software problems
• Skilled in troubleshooting network connectivity
• Ability to manage and log IT tickets effectively
• Excellent communication skills for user support
• Capability to escalate complex issues to senior IT staff

Duties and Responsibilities:

• Provide first-level technical support to users via phone, email, HMIS, or in-person
• Diagnose and resolve hardware, software, and network issues promptly
• Log all user support requests and issues accurately in the ticketing system
• Escalate complex technical problems to the appropriate IT team for resolution
• Maintain user satisfaction through effective and timely technical assistance

How to apply

• Prepare Your Application: Ensure you have your updated Curriculum Vitae (CV) and relevant educational certificates (BSCS, BS (Information Technology), or BE) ready.
• Review Requirements: Confirm you meet the minimum of 02 years of relevant experience and possess the specified educational qualifications.
• Access Application Portal: Visit the official Indus Hospital & Health Network job portal at https://jobportal.tih.org.pk/.
• Locate Vacancy: Navigate to the 'Current Vacancies' or 'Job Detail' section and find the 'Service Desk Executive - Information Technology' position.
• Submit Application: Follow the on-screen instructions to submit your application online through the provided link: https://jobportal.tih.org.pk/./JobDetail.aspx?PostId=20068.
• Adhere to Deadline: Ensure your application is submitted on or before the closing date of 17-Oct-2026.
• Background Checks: Be aware that all potential candidates will undergo thorough background checks as part of the selection process.

This position represents excellent professional growth in the region.

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