IT Service Desk Operator & SPOC - Full-Time Role in Rome, Italy

Further Details

This private sector IT company, TN Italy, is recruiting a Service Desk Operator - SPOC for their Rome operations, supporting the Defense Area. The role involves the vital task of monitoring and managing client networks, ensuring continuous service. Candidates should demonstrate expertise in foundational networking principles like OSI/TCP-IP, LAN/WAN, routing, and core services such as DNS, DHCP, and NTP. The position offers a full-time, permanent contract within a rapidly growing, high-tech environment. The company is committed to providing ongoing training and career advancement opportunities. The role necessitates a technical background and a willingness to adapt to a 24-hour operational schedule. This is a prime opportunity for IT professionals looking to enhance their skills in network operations and defense sector technology.

IT Service Desk Operator - SPOC | Rome, Italy

TN Italy, a prominent Italian System Integrator with over 1800 employees and 28 locations nationwide, is expanding its Defense sector operations. They are seeking an IT Service Desk Operator - SPOC to join their team in Rome. This critical role involves being the central point of contact for monitoring and managing client infrastructure and digital services, ensuring operational continuity and high performance. This is a significant opportunity within a private sector company specializing in telecommunications, ICT, technological systems, facility management, and e-mobility. The role demands a strong foundation in networking, including the OSI/TCP-IP model, LAN/WAN, routing, and essential services like DNS, DHCP, and NTP. The company fosters a dynamic, high-tech environment with a commitment to continuous training and professional growth.

• Job Title: Service Desk Operator - SPOC
• Location: Rome, Lazio, Italy
• Company: TN Italy
• Sector: Information Technology / Telecommunications (Defense focus)
• Employment Type: Full-time, Permanent Contract
• Key Responsibilities: Network monitoring, alarm and ticket management, first/second-level troubleshooting, device configuration, platform utilization.
• Essential Requirements: Technical diploma or degree, experience in defense/public administration contexts, NOC/technical support/network management experience, basic routing/switching knowledge, CCNA certification (or willingness), availability for 24/7 shifts, driving license B.
• Preferred Skills: Knowledge of security solutions, SIEM systems, and Linux.
• Salary Range: €28,000 - €35,000 annually.
• Working Hours: 40 hours/week, Monday to Friday, with 24/7 shift availability.

Skills

• Monitoring networks and services
• Managing alarms and tickets
• Performing first and second-level troubleshooting
• Executing network device configurations and modifications according to procedures
• Utilizing management and monitoring platforms
• Basic knowledge of routing and switching
• Familiarity with OSI/TCP-IP model
• Understanding of LAN/WAN technologies
• Knowledge of DNS, DHCP, NTP services
• Possession of a driving license B

Duties and Responsibilities:

• Monitor networks and services, manage alarms and tickets
• Perform first and second-level troubleshooting
• Execute configurations and modifications on network devices following established procedures
• Utilize management and monitoring platforms for operational tasks
• Act as the single point of contact for operational monitoring and management of infrastructure and digital services
• Apply foundational networking principles and knowledge of key services and protocols
• Contribute to the continuous operational support of client networks
• Collaborate within the operational center to ensure service continuity

How to apply

Interested candidates are invited to submit their applications directly through the official company website. Please follow these steps to ensure your application is processed correctly:

• Step 1: Visit the official TN Italy careers portal at www.telebit.it.
• Step 2: Navigate to the "LAVORA NEL GRUPPO TELEBIT" (Work in the TELEBIT Group) section.
• Step 3: Complete the online application form with accurate and detailed information.
• Required Documents: Ensure you have your updated CV, relevant technical certifications (like CCNA if applicable), and any other supporting documents readily available.
• Application Deadline: Please submit your application by the closing date of 17.12.2026.
• Contact for Inquiries: For further information about the role or the application process, please refer to the company's career section on their website or explore their LinkedIn and Instagram profiles.
• Note: The company emphasizes inclusion and diversity, welcoming applications from all individuals.