Junior IT Help Desk Specialist - Fashion Retail Sector

Further Details

This private sector IT Help Desk Junior role focuses on delivering crucial technology assistance to various business functions across headquarters, showrooms, and retail locations. The position involves hands-on operational support for hardware and software, managing workstations, access, and technical issues with a strong emphasis on prompt and high-quality user support. It's an excellent entry point for individuals seeking to build a robust IT career in the competitive fashion retail environment.

Junior IT Help Desk Specialist - Fashion Retail Career Opportunity

Embrace a dynamic career as a Junior IT Help Desk Specialist within a leading Italian fashion enterprise. This private sector role offers a fantastic opportunity to provide essential technology support to headquarters, showrooms, and a nationwide network of retail outlets. You will be the go-to person for daily hardware and software challenges, ensuring seamless operations and exceptional user service. This position is ideal for ambitious IT professionals eager to grow within the fashion industry.

The selected candidate will be integrated into the ICT Team, acting as the primary daily technological point of contact for various company functions. The role emphasizes operational support for hardware and software, workstation management, access control, and technical problem resolution, with a keen focus on promptness and service quality. Involvement in configuring and deploying IT equipment and supporting systems within the retail network is also a key aspect.

• Key Responsibilities: Providing user support, incident resolution, ticket management, workstation setup, and network troubleshooting.
• Qualifications: IT/technical diploma or equivalent, 1-2 years of experience in Help Desk or IT Support roles.
• Location: Ozzano dell'Emilia (BO), Italy.
• Benefits: Meal Vouchers included.

Job Details:

• Job Title: ICT Help Desk Junior
• Company: Emilav Srl (Client of TN Italy)
• Location: Ozzano dell'Emilia, Emilia-Romagna, Italy
• Posted: 02 November, 2026
• Closing Date: 17 December, 2026
• Salary Budget: From €25,000 annually (RAL), commensurate with experience.
• Contract Type: Direct company employment, fixed-term contract or apprenticeship.

Skills

• Good knowledge of Windows 10/11 and macOS operating systems
• Proficiency with Microsoft 365 suite
• Familiarity with Active Directory / Azure AD / Entra ID
• Basic understanding of local networks, Wi-Fi, VPN, and troubleshooting
• Strong interest and curiosity in IT and new technologies
• Proactive approach and quick learning ability
• Practical, problem-solving orientation
• Flexibility to adapt to a dynamic environment
• Excellent interpersonal and communication skills
• Empathy and ability to interact with users of varying technical skill levels
• Teamwork aptitude
• Good knowledge of English language

Duties and Responsibilities:

• Provide technical support to users at Headquarters, Showrooms, and Retail Points of Sale
• Manage hardware and software issues, diagnosing and resolving incidents
• Monitor and manage the ticket flow via the company platform, ensuring SLA compliance
• Configure, test, and deploy company workstations, including PCs, Macs, smartphones, and tablets
• Manage printers, peripherals, and IT equipment used in retail locations
• Offer support for Point of Sale (POS) systems, inventory systems, and store connectivity issues
• Manage user accounts, licenses, and access permissions to company systems
• Operate identity management systems, specifically Active Directory/Entra ID and Microsoft 365
• Assist users with local network, Wi-Fi, and VPN related issues
• Contribute to the preparation and updating of technical guides and FAQs for users

How to apply

• 💼 Prepare your Application: Ensure your Curriculum Vitae (CV) is up-to-date and highlights your relevant IT support experience and technical skills.
• 🎓 Review Qualifications: Confirm you meet the required educational background (IT/technical diploma or equivalent) and possess 1-2 years of experience in Help Desk or IT Support. Recent graduates with strong motivation are also encouraged to apply.
• 🔎 Check Skill Requirements: Verify your proficiency in Windows OS, Microsoft 365, Active Directory/Entra ID, and basic networking. Additionally, hiring are available for qualified candidates. Familiarity with POS systems is a plus.
• 🌐 Visit the Application Portal: Navigate to the provided application link to submit your interest.
• 👉 Submit your Application: Click on the 'Apply' button and follow the on-screen instructions to complete the online application form.
• ⏳ Apply by Deadline: Ensure your application is submitted before the closing date of 17 December, 2026, to be considered for this exciting opportunity.
• 📌 Location Details: The work location is Ozzano dell'Emilia (BO), Italy.
• 📞 Contact Information: For inquiries, please use the provided contact number.

This position represents excellent Emilav Srl jobs Ozzano dell'Emilia in the region.