Manager, Quality Assurance - Operational Risk Management (AVP / VP) at National Bank of Pakistan

Further Details

National Bank of Pakistan is now recruiting in . Apply for the position of Manager, Quality Assurance - Operational Risk Management (AVP / VP). The required qualification is Bachelor. This role is within the Banking industry. A bachelor degree is preferred. The application process commenced on 19 October, 2026 via Website. Interested and eligible candidates must submit their applications before the deadline on 06 November, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Manager, Quality Assurance - Operational Risk Management (AVP / VP) at National Bank of Pakistan

We have an immediate opening for the post of Manager, Quality Assurance - Operational Risk Management (AVP / VP).

Key Requirements:

• Qualification: Bachelor
• Experience: 72 months minimum
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Strong understanding of end-to-end credit administration and credit lifecycle
• Knowledge of credit documentation, approvals, disbursement, security documentation and monitoring controls
• Capability to develop and analyze gap to redesign SOPs, policies, manuals, workflows and checklists
• Ability to develop and review SOPs, policies, manuals, workflows and checklists
• Good interpersonal and communication skills
• Proficient in regulatory frameworks, SBP PRs, SECP requirements, MS Office etc
• To establish an effective framework for continuous improvement of credit administration processes, procedures and documentation
• To review and assess QA exceptions, control gaps and data issues, including missing evidence, inconsistencies, anomalies and unusual threats and escalate significant concerns
• To perform quality checks on RCSA, KRI and operational loss data to ensure the information is accurate, complete and consistent
• To oversee the maintenance of QA documentation and records, including working papers, testing checklists, review trackers and supporting evidence
• To coordinate with Business and support units on QA reviews, including follow-up of outstanding, evidence and remediation actions and ensure timely escalation of delays and significant issues
• To prepare and review QA observations, dashboards and management reports and provide relevant updates to senior management
• To support the development of the QA team through coaching, onboarding and guidance on QA methodology, testing procedures and documentation requirements
• To perform any other assignment assigned by the supervisor(s)
• Strong understanding of database management & reporting tools
• Proficient in data analytics & Business Intelligence
• Knowledge of business process automation & workflow management
• Good interpersonal and communication skills
• Good understanding of ESG / sustainability concepts and emerging reporting standards is preferred
• Strong communication, analytical, project management and stakeholder management skills
• Sound knowledge of commercial financing / credit administration/ review of legal documentation / pledge operations
• Exposure to collateral and risk monitoring / reporting
• Proficient in MS Office
• Good analytical skills with an aptitude for quantitative analysis
• Effective communication and presentation skills

Duties and Responsibilities:

• To review RCSA self testing results and supporting evidence to assess accuracy, completeness, consistency and compliance with approved requirements
• To guide and review QA analysts in re-controlling tests, ensuring testing is properly performed and documented in approved templates
• To review and assess QA exceptions, control gaps and data issues, including missing evidence, inconsistencies, anomalies and unusual threats and escalate significant concerns
• To perform quality checks on RCSA, KRI and operational loss data to ensure the information is accurate, complete and consistent
• To oversee the maintenance of QA documentation and records, including working papers, testing checklists, review trackers and supporting evidence
• To coordinate with Business and support units on QA reviews, including follow-up of outstanding, evidence and remediation actions and ensure timely escalation of delays and significant issues
• To prepare and review QA observations, dashboards and management reports and provide relevant updates to senior management
• To support the development of the QA team through coaching, onboarding and guidance on QA methodology, testing procedures and documentation requirements
• To perform any other assignment assigned by the supervisor(s)
• To execute process re-engineering and simplification initiatives to improve operational efficiency, turnaround time, service quality and control effectiveness for CAD processes in coordination with concerned stakeholders
• To establish and maintain appropriate CAD process governance and standards ensuring that procedures remain current, clearly defined and aligned with approved policies
• To review existing Credit Administration (CAD) processes, workflows, SOPs, manuals, checklists, and documentation requirements to identify inefficiencies, gaps, duplication and control weaknesses and recommend appropriate improvements
• To liaison with Credit & Risk Management, Corporate / Commercial / Islamic Banking, Operations, Legal, Compliance, Internal Audit and Technology teams on process and documentation related matters
• To establish performance indicators, dashboards and management reporting to monitor efficiency, quality, exceptions, bottlenecks and improvement initiatives
• To lead cross functional process improvement and control enhancement projects, including RCSA, BPR, COSO / ICFR and other related initiatives, covering project scoping, stakeholder identification, implementation planning, milestones, reporting and reporting to senior management
• To maintain an effective repository and version control mechanism for approved process documents, SOPs, guidelines and related governance material
• To maintain a close liaison with field functionaries to implement the revised documents & processes to avoid audit observations
• To perform any other assignment assigned by the supervisor(s)
• To support the Wing Head in the development, implementation and ongoing enhancement of the Bank’s ESG reporting framework, including policies, processes, governance arrangements and reporting requirements
• To assist in coordination with relevant Business and support functions for collection, validation and consolidation of ESG related data and information
• To prepare ESG disclosures and reports for Senior Management, Board Committees, regulators and other stakeholders, and present drafts to the Wing Head for review and approval
• To track local and International ESG, sustainability and climate-related developments, and provide the Wing Head with a summary of their relevance and potential impact on the Bank
• To maintain and periodically update ESG data, metrics, reporting templates and supporting documentation to ensure accuracy, consistency, completeness and reliability of reported information, and escalate data gaps, control weaknesses or exceptions to the Wing Head in a timely manner
• To support the integration of ESG and climate related considerations into the Bank’s risk management and business frameworks in coordination with relevant stakeholders
• To provide ESG reporting, measurement and analytical support for sustainable finance and green initiatives
• To monitor the Bank’s ESG related commitments, targets, KPIs and action plans, and prepare periodic progress updates for review by the Wing Head
• To assist in developing and implementing ESG awareness, training and guidance initiatives across the Bank and provide necessary support to business and support functions
• To support coordination with Internal Audit, Compliance and other assurance functions on ESG related reviews and follow up on action plans and timely closure of identified gaps
• To support coordination with SBP and other regulatory / stakeholder bodies on ESG related reporting, information requests and implementation of applicable guidelines under the direction of the Wing Head
• To perform any other assignment assigned by the supervisor(s)
• To assist in scrutinizing Sanction Advice / Facility Offer Letters (FOL) in line with the Credit Approval Authority Booklet (CAAB) and Shariah guidelines
• To support in preparation of shariah compliant standard documentation (IBs) for Corporate, Commercial, SME and Agriculture account
• To prepare Disbursement Authorization Certificates (DAC) for approved facilities
• To supervise registration of charges with SECP via BLA and obtain perfection certificates
• To assist in conducting in-house visits of pledged sites and coordinate outsourced inspections of pledged stocks
• To review outsourced stock inspection and valuation reports for accuracy and compliance
• To record and maintain facility details in the system, including collateral, takaful and related information
• To monitor covenants, conditions precedent and post-disbursement compliance for assigned portfolios
• To track and escalate breaches, exceptions or deviations to the appropriate authorities
• To perform any other assignment assigned by the supervisor(s)

How to apply

How to Apply for Manager, Quality Assurance - Operational Risk Management (AVP / VP):

• Interested candidates are invited to visit the official application portal at https://nbp.rozeegpt.ai/
• Applications should be submitted online within 10 working days from the date of publication of this advertisement.
• Applications received after the due date will not be considered for review.
• Candidates are advised to carefully review all job descriptions and eligibility criteria before submitting their application.
• Only shortlisted candidates who meet the basic eligibility criteria will be contacted for a panel interview.
• For government employees, a No Objection Certificate (NOC) might be required if applicable.
• Ensure all provided information in the application is accurate and verifiable.
• Application Deadline: 26 May, 2024

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