National Bank of Pakistan Careers: Unit Head - Dispute Resolutions & Chargeback (AVP/VP) in Karachi

Further Details

Explore exciting career opportunities with the National Bank of Pakistan, a leading government sector entity committed to national economic well-being. This advertisement highlights a key position within the Operations department in Karachi, requiring a Unit Head for Dispute Resolutions & Chargeback. The role is designed for experienced professionals aiming to drive efficiency and uphold high standards in financial operations. This government job emphasizes the importance of meticulous dispute management and chargeback processing. Candidates will engage with critical banking regulations and IT systems, ensuring seamless transaction handling. The National Bank of Pakistan is an equal opportunity employer, fostering a culture of merit and professional development for all applicants.

National Bank of Pakistan Careers: Unit Head - Dispute Resolutions & Chargeback (AVP/VP)

The National Bank of Pakistan, a leading government sector institution, is offering a significant career opportunity for a skilled professional to join its Operations team in Karachi. Additionally, Banking employment opportunities are available for qualified candidates. This role is pivotal in supporting the bank's mission of fostering economic growth and development across the nation. The position requires a dedicated individual with extensive experience in banking operations and dispute resolution.

This is a contractual position offering a chance to contribute to a dynamic and forward-thinking organization. The National Bank of Pakistan is committed to providing a challenging yet rewarding work environment, encouraging professional growth and development. Interested candidates are encouraged to review the eligibility criteria and apply promptly.

Key Highlights:

• Position: Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP)
• Location: Karachi, Pakistan
• Employment Type: Contractual (3 years, renewable)
• Experience Required: Minimum 08 years in Service Quality / Complaints Management / Customer Disputes & Chargebacks, with 02 years in a supervisory role.
• Qualifications: Minimum Graduation or equivalent from a recognized institution; Master's degree or relevant certification is preferred.
• Sector: Government

Additionally, Apply for Manager in Karachi are available for qualified candidates.

Skills

• Strong analytical and problem-solving skills
• Proficiency in MS Office suite (Outlook, Excel, Word, PowerPoint)
• Hands-on experience in banking software and transaction processing systems
• Excellent communication and interpersonal abilities
• Ability to lead teams and manage multiple projects effectively

Duties and Responsibilities:

• Conduct end-to-end analysis of customer transaction disputes across ATM, POS, and E-commerce channels
• Review transaction logs, switch data, and core banking entries to check system timeouts or processing errors
• Authorize provisional credits to customers during investigation in line with network timelines
• Handle outgoing chargebacks utilizing specialized card network portals (e.g., SDRS, CDRS, MASTERCOM)
• Build robust evidence packages (representation) to defend against invalid claims
• Manage case files ensuring clear documentation of terms of service, invoices, and device logs
• Identify and resolve settlement discrepancies between the Bank's ledger and payment schemes
• Maintain up-to-date compliance with evolving card network dispute lifecycles and reason codes
• Ensure strict adherence to internal SOPs and Central Bank regulatory timeframes
• Lead, mentor and develop the team, fostering a culture of excellence and continuous improvement
• Ensure regular reconciliation of transactions, and resolve discrepancies in collaboration with relevant departments
• Identify and implement strategies to optimize settlement processes, improve efficiency, and enhance customer experience
• Prepare and present comprehensive reports on settlement activities, trends and issues for management
• Monitor and maintain the integrity of systems and tools used for transaction process and settlement
• Review and update reconciliation accounts by understanding the transaction flow
• Generate regular reports to management for settlement efficiency, error rates and other relevant indicators
• Coordinate with relevant branches / region / 1link / member Banks / SBP / Schemes for immediate resolution of the settlement claims
• Address audit comments (internal & External, implement measures to minimize and curtail recurrence
• Adopt a pro-active approach in resolving customer disputes
• Adopt continuous improvement approach in process implementation
• Perform any other assignment as assigned by the supervisor

How to apply

• Eligibility Check: Ensure you meet all the basic eligibility criteria outlined in the advertisement, including educational qualifications and required years of experience.
• Application Portal: Interested candidates are invited to visit the official career portal at https://nbp.rozeegpt.ai/ to submit their applications.
• Application Window: Applications must be submitted online within 10 working days from the date of this advertisement's publication.
• Required Documents: Prepare your updated Curriculum Vitae (CV), educational certificates, experience letters, CNIC, and any other relevant documents as may be required during the application process.
• Submission Deadline: The last date to apply is 06 June, 2024. Applications received after this date will not be considered.
• Interview Information: Only shortlisted candidates who strictly meet the mentioned criteria will be contacted for a panel interview.
• No TA/DA: Please note that no Travel Allowance or Daily Allowance will be admissible for attending the interview.
• Equal Opportunity Employer: The National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, irrespective of gender, religion, or disability.

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