Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP) at National Bank of Pakistan Karachi

Further Details

National Bank of Pakistan is now recruiting in Karachi. Apply for the position of Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP). The required qualification is Bachelor, Master and Professional Certificate. This role is within the Banking industry. A bachelor degree is preferred. The application process commenced on 17 September, 2026 via Advertisement Image. Interested and eligible candidates must submit their applications before the deadline on 02 October, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP) at National Bank of Pakistan

We have an immediate opening for the post of Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP). The job location is Karachi.

Key Requirements:

• Qualification: Bachelor, Master, Professional Certificate
• Experience: 96 months minimum
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Strong analytical and problem-solving skills
• Proficiency in MS Office suite (Outlook, Excel, Word, PowerPoint)
• Hands-on experience in banking software and transaction processing systems
• Excellent communication and interpersonal abilities
• Ability to lead teams and manage multiple projects effectively

Duties and Responsibilities:

• Conduct end-to-end analysis of customer transaction disputes across ATM, POS, and E-commerce channels
• Review transaction logs, switch data, and core banking entries to check system timeouts or processing errors
• Authorize provisional credits to customers during investigation in line with network timelines
• Handle outgoing chargebacks utilizing specialized card network portals (e.g., SDRS, CDRS, MASTERCOM)
• Build robust evidence packages (representation) to defend against invalid claims
• Manage case files ensuring clear documentation of terms of service, invoices, and device logs
• Identify and resolve settlement discrepancies between the Bank's ledger and payment schemes
• Maintain up-to-date compliance with evolving card network dispute lifecycles and reason codes
• Ensure strict adherence to internal SOPs and Central Bank regulatory timeframes
• Lead, mentor and develop the team, fostering a culture of excellence and continuous improvement
• Ensure regular reconciliation of transactions, and resolve discrepancies in collaboration with relevant departments
• Identify and implement strategies to optimize settlement processes, improve efficiency, and enhance customer experience
• Prepare and present comprehensive reports on settlement activities, trends and issues for management
• Monitor and maintain the integrity of systems and tools used for transaction process and settlement
• Review and update reconciliation accounts by understanding the transaction flow
• Generate regular reports to management for settlement efficiency, error rates and other relevant indicators
• Coordinate with relevant branches / region / 1link / member Banks / SBP / Schemes for immediate resolution of the settlement claims
• Address audit comments (internal & External, implement measures to minimize and curtail recurrence
• Adopt a pro-active approach in resolving customer disputes
• Adopt continuous improvement approach in process implementation
• Perform any other assignment as assigned by the supervisor

How to apply

How to Apply for Unit Head - ADC Dispute Resolutions & Chargeback (AVP/VP):

• Eligibility Check: Ensure you meet all the basic eligibility criteria outlined in the advertisement, including educational qualifications and required years of experience.
• Application Portal: Interested candidates are invited to visit the official career portal at https://nbp.rozeegpt.ai/ to submit their applications.
• Application Window: Applications must be submitted online within 10 working days from the date of this advertisement's publication.
• Required Documents: Prepare your updated Curriculum Vitae (CV), educational certificates, experience letters, CNIC, and any other relevant documents as may be required during the application process.
• Submission Deadline: The last date to apply is 06 June, 2024. Applications received after this date will not be considered.
• Interview Information: Only shortlisted candidates who strictly meet the mentioned criteria will be contacted for a panel interview.
• No TA/DA: Please note that no Travel Allowance or Daily Allowance will be admissible for attending the interview.
• Equal Opportunity Employer: The National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, irrespective of gender, religion, or disability.

Advertisement Source