Senior Call Center Executive - Communication Specialist

Further Details

The Indus Hospital & Health Network is seeking a Senior Call Center Executive with a Bachelor's or Master's degree and 3-5 years of experience. This role focuses on handling escalated customer issues, monitoring performance metrics, and mentoring team members within the Communication department. The ideal candidate will demonstrate strong analytical and problem-solving skills, contributing to service excellence in a healthcare setting. Key responsibilities include resolving complex complaints, tracking performance indicators, and suggesting workflow enhancements. This government organization is committed to professional development and offers a supportive environment for its employees. The position requires excellent verbal and written English skills, proficiency in CRM software, and strong soft skills like active listening and conflict resolution.

Senior Call Center Executive - Communication

The Indus Hospital & Health Network is seeking a skilled Senior Call Center Executive to enhance their Communication department. This role is vital for managing customer escalations and improving service delivery within a leading healthcare institution. If you are looking for a challenging and rewarding career opportunity, this position offers significant professional growth.

This government organization is dedicated to providing exceptional patient care and operational efficiency. The Senior Call Center Executive will be instrumental in training staff, optimizing processes, and ensuring high levels of customer satisfaction. Join a team committed to making a difference in the healthcare sector.

• Job Title: Senior Call Center Executive - Communication
• Department: Communication
• Experience Required: 3-5 Years
• Education: Bachelor’s or Master’s degree
• Location: Pakistan
• Key Responsibilities: Handling escalations, monitoring metrics, mentoring staff, process improvement, and reporting.

Skills

• Exceptional verbal and written English skills
• Strong familiarity with CRM software and ticketing platforms
• Proficiency in MS Office Suite
• Active listening skills
• Conflict resolution abilities
• Patience under pressure

Duties and Responsibilities:

• Handle complex, sensitive, or high-priority customer complaints
• Resolve escalated issues that junior agents cannot fix
• Track key performance indicators (KPIs) like average handle time and resolution rate
• Monitor customer satisfaction scores
• Train new hires and guide team members
• Provide feedback to improve daily performance
• Identify recurring customer issues and suggest workflow or script updates
• Prepare daily, weekly, or monthly performance reports for senior operations leaders

How to apply

• 💼 Prepare your application: Ensure you have your updated CV, relevant educational degrees (Bachelor's or Master's), and any other supporting documents ready.
• 🔎 Review requirements: Confirm you meet the minimum experience of 3-5 years in a customer service or call center environment and possess excellent communication skills.
• 🎯 Understand the role: Familiarize yourself with the key responsibilities, including handling escalations, monitoring KPIs, and mentoring team members.
• 🎓 Verify qualifications: Ensure your educational background aligns with the requirement of a Bachelor’s or Master’s degree in Business, Communications, or a related field.
• 📅 Note the deadline: The last date to apply for this position is 15-Oct-2026. Ensure your application is submitted well before this date.
• 📩 Submit your application: Visit the official job portal to submit your application. The link is provided below.
• 📌 Application Link:Apply Now
• ⏳ Act promptly: Due to the application deadline, it is advisable to apply as soon as possible to avoid any last-minute issues.

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