Senior Officer - Quality & Monitoring (Karachi) - Healthcare Excellence

Further Details

Join the Quality & Monitoring Directorate at Indus Hospital & Health Network as a Senior Officer in Karachi. This role focuses on improving healthcare services through robust quality management systems and patient safety programs. Ideal candidates will have a Bachelor's degree in a healthcare field and a minimum of two years' experience in a healthcare setting. Key responsibilities include coordinating accreditations, training staff, and implementing quality improvement plans. The position also involves analyzing patient feedback, reviewing clinical practices, and preparing comprehensive reports to drive continuous enhancement of healthcare delivery.

Senior Officer - Quality & Monitoring (Karachi) - Healthcare Excellence

Indus Hospital & Health Network is actively seeking a qualified Senior Officer to join their Quality & Monitoring Directorate in Karachi. This role is pivotal in upholding and enhancing the high standards of healthcare delivery and patient safety across the network's facilities. The ideal candidate will possess a Bachelor's degree in a relevant healthcare profession, such as Nursing, Pharmacy, or Hospital Administration, coupled with a minimum of two years of professional experience within a healthcare institution or a related field.

This exciting opportunity involves a comprehensive range of responsibilities, including coordinating accreditations, developing and implementing quality improvement plans, and conducting patient safety initiatives. You will play a key role in analyzing clinical practices, managing patient feedback, and collaborating with various departments to ensure continuous enhancement of healthcare services. This position is ideal for professionals passionate about driving excellence in healthcare quality management.

• Job Title: Senior Officer - QMD
• Department: Quality & Monitoring Directorate
• Location: Karachi, Pakistan
• Experience Required: Minimum 2 years in a healthcare institution
• Education: Bachelor Degree in a healthcare profession or equivalent
• Application Deadline: 09-Aug-2026
• Key Focus: Healthcare quality improvement, patient safety, accreditation, and operational support.

Skills

• Assisting in conducting and coordinating SHCC/PHC registrations and Accreditations
• Preparing PCP sites and training staff on quality standards
• Implementing Continuous Quality Improvement Initiatives
• Managing Quality Management Systems
• Participating in Quality Improvement Committee meetings
• Developing Quality Improvement Plans
• Conducting Patient Safety Walk rounds and analyzing clinical practices
• Performing Sentinel Events and Root Cause analysis
• Reviewing and investigating Mortality & Morbidity cases
• Managing and addressing patient complaints and experience surveys
• Analyzing and reporting on the effectiveness of initiatives
• Recommending and implementing further improvements
• Participating in Site Visits to PCP sites for quality management activities
• Performing retrospective or concurrent reviews on PCP sites
• Coordinating Quality Management Activities with IHHN Directorates
• Preparing monthly and quarterly reports on Quality Management Program
• Providing day-to-day operational support

Duties and Responsibilities:

• Assist in conducting and coordinating SHCC/PHC registrations and Accreditations
• Prepare PCP sites and train the respective staff as per the quality standards
• Support the Assistant Manager in implementing Continuous Quality Improvement Initiatives, including Quality Management System
• Attend Quality Improvement Committee meetings in assigned clinical area(s)
• Assist in developing Quality Improvement Plans
• Manage the Patient Safety Walk rounds Program, involving analyzing and reporting on clinical practices, processes, error reporting, and the environment from the perspective of patient safety
• Conduct Sentinel Events and Root Cause analysis as per Sentinel Events Guidelines
• Review and investigate Mortality & Morbidity cases and prepare the case report
• Manage and address patients’ complaints and patient experience surveys across the PCP sites
• Analyze, report, and review the effectiveness of various initiatives and recommend and implement further improvements (Continuous Improvement Cycle)
• Participate in Site Visits to the PCP sites to work with staff on quality management activities
• Perform retrospective or concurrent reviews on assigned PCP sites as per their quality indicators
• Assist in Coordinating Quality Management Activities with IHHN Directorates as assigned by the Head of Department to maximize staff expertise in the area of Quality Management
• Assist in preparation of monthly and quarterly reports regarding the Quality Management Program and compliance with same for all assigned PCP facilities
• Provide day-to-day operational support and perform other job-related duties as required

How to apply

• Step 1: Visit the Official Portal Navigate to the Indus Hospital & Health Network's official job portal at jobportal.tih.org.pk.
• Step 2: Locate the Vacancy Find the 'Current Vacancies' section and select the 'Senior Officer - QMD (Karachi Based)' position.
• Step 3: Review Job Details Carefully read through the job description, responsibilities, and required qualifications to ensure you meet the criteria.
• Step 4: Prepare Your Application Documents Ensure you have your updated Curriculum Vitae (CV) and copies of your educational certificates (Bachelor's degree in a healthcare profession) and any relevant experience letters ready.
• Step 5: Submit Your Application Online Click on the 'Apply Now' button or the provided application link for the specific job posting. Follow the on-screen instructions to complete and submit your online application.
• Step 6: Note the Deadline All applications must be submitted by the closing date of 09-Aug-2026. Late submissions will not be considered.
• Important Note: Indus Hospital & Health Network is committed to a safe and respectful work environment and does not tolerate Sexual Exploitation and Abuse. All candidates will undergo rigorous background checks.

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