Senior Patient Welfare Officer - Patient Welfare Department

Further Details

This position within the Patient Welfare department at Indus Hospital & Health Network requires a Senior Officer to meticulously assess patient eligibility for Zakat and donation-based support. The role involves detailed record-keeping and inter-departmental coordination to facilitate seamless welfare procedures. Explore these public sector jobs with competitive benefits. Candidates will uphold the hospital's commitment to providing all medical services free of charge, ensuring patient confidentiality and comfort.

Senior Patient Welfare Officer - Indus Hospital & Health Network

Indus Hospital & Health Network is actively seeking a compassionate and detail-oriented Senior Officer to join their esteemed Patient Welfare department. This pivotal role is designed for individuals passionate about ensuring that all patients receive necessary medical care without financial burden. The organization is a prominent healthcare provider dedicated to serving the community with high-quality, free medical services.

This position offers a unique opportunity to contribute to a noble cause, working within a supportive environment that prioritizes patient dignity and well-being. The successful candidate will play a key role in the assessment and allocation of welfare resources, upholding the network's commitment to accessible healthcare for everyone in Pakistan.

• Job Title: Senior Officer - Patient Welfare
• Department: Patient Welfare
• Experience: 3-5 years of relevant experience
• Education: Shahadat- ul- Aalamiah (8 years Dars-e- Nizami) from a reputable institution, Matriculation, or equivalent.
• Key Skills: Patient assessment, Zakat and donation management, inter-departmental coordination, computer literacy.
• Location: Pakistan
• Application Deadline: 20-Aug-2026

Skills

• Ability to scrutinize patient admissions and procedures
• Proficiency in assessing Zakat and donation eligibility
• Strong record-keeping and reporting skills
• Effective liaison with other hospital departments
• Commitment to patient welfare and confidentiality
• Ability to maintain assigned locations in an appropriate condition
• Skill in identifying and assessing 'skip' patients
• Understanding of Shariah objectives in patient welfare
• Knowledge of computer applications

Duties and Responsibilities:

• Scrutinize each patient at admission, procedure, or OPD visit using standardized assessment forms to determine Zakat or donation status
• Obtain wakala nama (agency) from Mustahiq e Zakat patients
• Review daily Zakat and donation status reports to identify and correct errors
• Generate monthly inpatient assessments for Zakat and donation reports
• Liaise with departments like Reception and paramedical staff for smooth welfare procedures
• Provide patient welfare services and promote positive patient relations according to Shariah objectives
• Maintain assigned locations in an appropriate and comfortable condition as per SOPs and supervisor directives
• Identify and assess 'skip' patients (Day Care, OPD Patients) for Patient Welfare assessment
• Share IHHN's policy that all patients are served free of cost, irrespective of their background
• Brief patients/attendants/representatives about the assessment form, its confidentiality, and the purpose of internal fund allocation for treatment
• Perform any other assigned tasks commensurate with knowledge and skills

How to apply

• Step 1: Review Eligibility Ensure you meet the specified educational requirements (Shahadat- ul- Aalamiah, Matric) and possess 3-5 years of relevant experience in patient welfare or a related field.
• Step 2: Prepare Application Documents Gather your updated Curriculum Vitae (CV), educational certificates (Shahadat- ul- Aalamiah, Matric), and any other supporting documents.
• Step 3: Access Application Portal Visit the official Indus Hospital & Health Network job portal to find the specific application link for this role.
• Step 4: Submit Online Application Complete the online application form accurately and upload all required documents.
• Step 5: Application Deadline Ensure your application is submitted on or before the closing date of 20-Aug-2026. Late submissions will not be considered.
• Step 6: Background Checks Be prepared for rigorous background checks and controls as part of the selection process, as Indus Hospital & Health Network is committed to preventing Sexual Exploitation and Abuse.
• Step 7: Stay Informed Keep an eye on your email and the job portal for any updates regarding your application status.

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