Spanish Speaking Technical Customer Service Specialist in Madrid

Further Details

This opportunity is with Neuffer Fenster + Türen GmbH, a prominent European e-commerce leader in windows and doors. Additionally, competitive salary are available for qualified candidates. They are seeking a dedicated Technical Customer Service Representative to manage interactions with their Spanish-speaking online customer base. This role is pivotal in maintaining customer satisfaction throughout the online purchase process. If you possess strong technical acumen and excellent communication skills, coupled with fluency in Spanish and good English or German, this position offers significant career growth in an innovative, international company. Enjoy competitive compensation and a supportive work culture.

Technical Customer Service Specialist - Madrid

Explore an exciting career opportunity with a leading European e-commerce entity specializing in windows and doors. This role is integral to supporting Spanish-speaking clientele across their online platforms, ensuring exceptional service from initial inquiry to post-purchase support. The company, Neuffer Fenster + Türen GmbH, is a technologically driven organization renowned for its success and commitment to innovation.

This position offers a competitive remuneration package, flexible working hours for work-life balance, and a supportive, collegial atmosphere. Candidates will benefit from short decision-making paths and the freedom to implement their own ideas in an international work environment with clear career progression and continuous learning opportunities.

• Job Title: Technical Customer Service Representative
• Location: Madrid, Spain
• Key Requirements: Fluency in Spanish, good English or German, technical background in windows or related field.
• Benefits: Attractive salary, flexible schedule, professional development, and modern workspace.

Skills

• First point of contact for Spanish-speaking online customers
• Handle inquiries via phone, email, and live chat
• Process orders and manage customer service throughout the purchase
• Manage follow-up inquiries, returns, and complaints
• Communicate with external partners, service providers, and suppliers
• Collaborate with Business Development and Logistics departments
• Commercial training with technical experience in windows, or official qualification as a wood technician, master glazier, window technician, or comparable qualification
• Previous experience in window manufacturing or trade is advantageous
• Excellent communication and high organizational skills
• Reliability, stress resistance, and team spirit
• Very good MS Office skills
• Fluent Spanish
• Very good knowledge of English or German

Duties and Responsibilities:

• Serve as the primary contact for Spanish-speaking customers engaging with the Spanish online store
• Address customer inquiries through phone, email, and live chat support channels
• Oversee the complete order processing and customer support lifecycle
• Manage post-purchase inquiries, including returns and resolving complaints
• Liaise effectively with external partners, service providers, and suppliers
• Work closely with the Business Development and Logistics teams to ensure smooth operations

How to apply

• Step 1: Visit the Application Portal Navigate to the provided application link to begin your submission process.
• Step 2: Complete the Application Form Fill in all required personal and professional details accurately on the application form.
• Step 3: Upload Required Documents Prepare and upload your updated Curriculum Vitae (CV), any relevant technical certifications, and proof of language proficiency (English/German).
• Step 4: Submit Your Application Review all information before final submission by the closing date: 18 December 2026.
• Important Note: Ensure your qualifications align with the technical requirements specified for the role, particularly concerning windows or door systems.