Team Manager Customer Service - Utrecht, Netherlands

Further Details

This role is for a Team Manager Customer Service based in Utrecht, Netherlands, within the private sector. The position involves leading a department focused on customer interactions and service delivery. The ideal candidate will possess strong leadership qualities and a strategic mindset to drive departmental growth and operational excellence. This is a significant opportunity for career advancement in a developing organization. The Team Manager will be responsible for the overall development, performance, and direction of the customer service department. This includes coaching team leaders, ensuring exceptional customer service, and achieving departmental goals. The role requires a balance of strategic planning and hands-on operational oversight, with a focus on fostering a collaborative and high-achieving team environment. The company is committed to continuous improvement and innovation in its service offerings. This position represents excellent private sector careers in the region. We are looking for a leader who can inspire confidence, make sound decisions, and effectively manage resources. The position offers a chance to contribute to a growing company and develop professionally. If you are passionate about customer service and possess the leadership skills to excel, we encourage you to apply for this rewarding career path.

Team Manager Customer Service - Utrecht, Netherlands

Bosman & MediReva is seeking a dynamic and experienced Team Manager for their Customer Service department in Utrecht, Netherlands. This pivotal role involves leading and developing a significant customer service operation, focusing on both employee growth and achieving outstanding business results. If you are a motivated leader with a passion for service excellence and a proven ability to drive performance, this is an exceptional career opportunity.

The successful candidate will be responsible for the strategic direction and operational oversight of the customer service department, directly managing team leaders and indirectly overseeing a large team. Key responsibilities include coaching, performance management, process improvement, and ensuring a superior customer experience. This position offers a chance to contribute to a forward-thinking organization that values innovation and employee development.

We are looking for a confident and decisive leader who can inspire teams and deliver measurable outcomes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to fostering a collaborative and high-achieving work culture. Join us in shaping the future of customer service and making a significant impact.

Key Highlights:

• Lead and develop a large customer service department.
• Directly manage team leaders and indirectly oversee approximately 65 employees.
• Focus on employee development, customer satisfaction, and achieving departmental goals.
• Drive process improvements and operational excellence.
• Competitive salary and benefits package.
• Opportunity for professional growth in a dynamic organization.

Job Positions:

Sr.#	Job Title	Required Qualifications	Location	Experience (Months)	Salary Range	Vacancies	Age Limit
1	Team Manager Customer Service	HBO+	Utrecht, Netherlands	60	N/A	1	N/A

Skills

• Coaching team leaders in their leadership
• Stimulating ownership among team members
• Holding individuals accountable for responsibilities and results
• Translating objectives into concrete actions
• Monitoring progress and ensuring agreements are met
• Creating an environment where employees feel heard and valued
• Ensuring employees understand expectations
• Initiating improvements in processes, systems, and customer journeys
• Ensuring plans are effectively executed
• Connecting teams, locations, and disciplines within the organization
• Maintaining focus on the collective interest
• Making decisions and providing direction
• Maintaining composure and making choices
• Navigating conflicting interests or resistance to change
• Being visible and approachable on the work floor
• Delegating trust and responsibility to team leaders
• Maintaining oversight of the bigger picture
• Ensuring effective team management and results
• Switching between strategy and operations
• Balancing people and results
• Demonstrating healthy self-confidence
• Utilizing a coaching style
• Exhibiting decisiveness
• Minimum five years of relevant experience in an operational management environment
• At least three years in a leadership role
• Direct and indirect management of larger groups of employees, preferably through team leaders
• Experience in a larger, complex, and dynamic organization
• Experience with customer contact and/or healthcare
• Experience with project-based work, process improvement, and change realization
• People-oriented and results-oriented leadership style
• Developing employees while steering towards clear goals and performance
• Healthy self-confidence and decisiveness
• Ability to take difficult conversations
• Ability to delegate responsibility while maintaining control over quality, progress, and results
• Strong communication skills
• Ability to connect diverse interests
• Ability to translate data and insights into clear priorities and concrete actions

Duties and Responsibilities:

• Strengthening team leaders through coaching and accountability
• Driving departmental results by translating objectives into actionable plans
• Fostering a positive and productive work environment for all employees
• Implementing process and service improvements
• Enhancing collaboration across different organizational units
• Providing clear direction and making strategic decisions
• Ensuring effective management of customer service operations
• Developing team leaders and employees
• Achieving departmental goals and performance targets
• Managing budgets and resources effectively

How to apply

Interested candidates are invited to submit their applications through the official Eurojobs portal. Please ensure all required information is provided accurately to be considered for this role.

• 💼 Prepare Your Application: Gather your updated CV and any relevant supporting documents.
• 🔎 Review Requirements: Ensure you meet all the specified qualifications and experience criteria for the Team Manager Customer Service position.
• 🎯 Visit the Application Link: Navigate to the provided application URL to begin the submission process.
• 📝 Complete the Online Form: Fill out the application form with your personal details, work history, and educational background.
• 👉 Submit Your Application: Click the submit button to finalize your application.
• ⏳ Application Deadline: Ensure your application is submitted before the closing date of 17 December 2026.
• ✅ Confirmation: You may receive a confirmation email upon successful submission.