Technical Support Executive - Information Technology | Indus Hospital & Health Network

Further Details

This private sector organization is looking for an experienced Technical Support Executive to manage IT infrastructure. The role involves providing essential support for hospital systems, ensuring data integrity, and resolving complex technical challenges. Candidates will work with various teams to enhance system functionality and user experience. This position offers a chance to be part of a reputable healthcare network dedicated to excellence in patient care and technological advancement.

Technical Support Executive - Information Technology

Indus Hospital & Health Network is seeking a dedicated Technical Support Executive to join their Information Technology department. This role is vital for ensuring the smooth operation of critical hospital systems, including HMIS and ERP, and providing essential support to end-users. The position requires a proactive approach to troubleshooting hardware, software, and network issues, alongside a commitment to data security and system maintenance.

This is a fantastic career opportunity for IT professionals to contribute to a leading healthcare institution. The Technical Support Executive will play a key role in resolving complex technical challenges, collaborating with diverse teams, and enhancing the overall IT infrastructure. The network is committed to providing a supportive work environment and fostering professional growth for its employees.

• Job Title: Technical Support Executive
• Department: Information Technology
• Experience Required: Minimum 02 years of relevant experience
• Educational Qualification: BSCS / BS (Information Technology) / BE (Computer Engineering or Information Engineering)
• Application Deadline: 24-Aug-2026
• Location: Pakistan

Skills

• Serve as the initial point of contact for IT hardware, software, network, and application issues
• Log and track support requests, escalating complex problems to senior IT teams
• Ensure proper functioning and maintenance of critical hospital systems (HMIS, ERP)
• Perform regular updates, monitor system performance, and ensure data security and backup protocols
• Resolve varied and complex technical issues, including in-depth root cause analysis
• Translate complex technical situations into simple terms for non-technical staff
• Collaborate with multi-disciplinary teams (clinicians, administration, IT, external suppliers)
• Provide specialist training, guidance, and support to IT team members and end-users
• Manage user accounts and access rights, including onboarding and training
• Assist project teams with new system implementations or upgrades
• Provide support to end-users, answering technical questions and resolving system issues
• Perform routine system maintenance, including updates, patches, and backups
• Maintain accurate records of applications checklists and maintenance activities
• Implement Standard Operating Procedures (SOPs) and ensure documentation is up-to-date
• Handle sensitive patient data in compliance with privacy regulations and hospital policies
• Participate in an on-call rotation for urgent problems outside of normal office hours
• Ensure compliance with IHHN policies, industry standards, and regulatory requirements

Duties and Responsibilities:

• Serve as the initial point of contact for IT hardware, software, network, and application issues
• Log and track support requests, escalating complex problems to senior IT teams
• Ensure proper functioning and maintenance of critical hospital systems (HMIS, ERP)
• Perform regular updates, monitor system performance, and ensure data security and backup protocols
• Resolve varied and complex technical issues, including in-depth root cause analysis
• Translate complex technical situations into simple terms for non-technical staff
• Collaborate with multi-disciplinary teams (clinicians, administration, IT, external suppliers)
• Provide specialist training, guidance, and support to IT team members and end-users
• Manage user accounts and access rights, including onboarding and training
• Assist project teams with new system implementations or upgrades
• Provide support to end-users, answering technical questions and resolving system issues
• Perform routine system maintenance, including updates, patches, and backups
• Maintain accurate records of applications checklists and maintenance activities
• Implement Standard Operating Procedures (SOPs) and ensure documentation is up-to-date
• Handle sensitive patient data in compliance with privacy regulations and hospital policies
• Participate in an on-call rotation for urgent problems outside of normal office hours
• Ensure compliance with IHHN policies, industry standards, and regulatory requirements

How to apply

• Application Process: Interested candidates are invited to apply through the official Indus Hospital & Health Network job portal.
• Required Documents: Ensure your CV is up-to-date and includes all relevant experience and qualifications.
• Application Link: Visit the provided link to access the job details and submit your application.
• Deadline: All applications must be submitted by 24-Aug-2026.
• Note: Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.

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