How can I apply for positions at Pakistan Digital Authority?

Interested candidates should prepare their complete application including updated CV, educational certificates, experience documents, CNIC copy, and recent photographs. Submit through the specified application method before the deadline mentioned in the job advertisement.

What documents are required when applying to Pakistan Digital Authority?

Required documents for application to Pakistan Digital Authority typically include: Updated CV/Resume, CNIC/National Identity Card copy, all educational certificates and transcripts, professional experience certificates, recent passport-sized photographs, domicile certificate, and any other position-specific documents mentioned in the application requirements.

How can I contact Pakistan Digital Authority for more information?

For inquiries regarding employment opportunities at Pakistan Digital Authority, you can reach out through: email at info@njp.gov.pk, phone at 051-9265411. Please have your application details ready when contacting for specific position-related questions.

What is the selection process at Pakistan Digital Authority?

The selection process at Pakistan Digital Authority typically involves multiple stages: Initial application screening and document verification, written tests or skill assessments for certain positions, personal interviews with the selection committee, final document verification, and official appointment. Only shortlisted candidates will be contacted for subsequent stages.

What is the application deadline for positions at Pakistan Digital Authority?

The application deadline for current positions at Pakistan Digital Authority is November 9, 2026. Applications must be submitted before this date to be considered for the selection process.

Where are the job locations for Pakistan Digital Authority positions?

The job locations for Pakistan Digital Authority positions are primarily in Islamabad. Specific location details for each position are provided in the detailed job advertisement.

Chief Citizen Experience Officer Contract Position Government of Pakistan

The Government of Pakistan, through the Pakistan Digital Authority, is seeking a highly qualified professional for the role of Contract Chief Citizen Experience Officer.

This is a prestigious government job in Pakistan, offering a unique opportunity to lead the development of a national strategy for citizen experience.

The position is based in Islamabad, the capital city, and is a contract role with a duration as per the contract terms.

Additionally, government jobs are available for qualified candidates.

Ideal candidates must possess a bachelor's degree in a relevant field and have at least 15 years of progressively responsible experience in citizen or customer experience, service design, or human-centred transformation.

This role is critical for enhancing public service delivery and ensuring that government services are inclusive, accessible, and effective.

Candidates will be responsible for leading multidisciplinary improvement initiatives and establishing citizen experience measures.

This is a high-profile government job that offers competitive salary packages and the chance to make a significant impact on public service in Pakistan.

Government

contract

Pakistan

Jobs Date Posted:	26 October, 2026
Jobs Last Date to Apply:	09 November, 2026
Industry:	Government
Jobs Industry Type:	Government
Job Hiring Organization:	Pakistan Digital Authority
Experience Required (In months):	180
Occupational Category:	Government Official
Employment Type:	contract
Advertisement Source:	National Jobs Portal
Job Location:	Islamabad
Address Region:	Islamabad Capital Territory
Country of Appointment:	Pakistan
Postal Code:	44000
Employer Department:	Pakistan Digital Authority
Employer Contact Email:	info@njp.gov.pk
Employer Contact Phone:	051-9265411
Employer Address:	Plot # 24-B, Street # 06, Sector H-9/1, Islamabad, Pakistan
Street Address:	Plot # 24-B, Street # 06, Sector H-9/1
Work Hours:	Full-time, as per government working hours

🎓 Qualifications Required

📌 Job Positions:

Contract Chief Citizen Experience Officer

Further Details

The Pakistan Digital Authority, a leading government organization in Pakistan, announces a vacancy for the position of Contract Chief Citizen Experience Officer. This government job in Islamabad is a contract role that requires a minimum of 15 years of relevant professional experience. The successful candidate will be responsible for developing the National Citizen Experience Strategy and leading service design standards. The role involves working with various ministries and delivery partners to improve public service journeys. Candidates must hold a bachelor's degree in Human-Computer Interaction, Service Design, Design, Psychology, Social Sciences, Public Policy, or a related discipline. A master's degree is preferred. This position represents excellent Citizen Experience Officer vacancies Islamabad in the region. This is an excellent opportunity for professionals seeking a challenging government job in Pakistan with a focus on digital transformation and citizen-centric service delivery.

Chief Citizen Experience Officer - Government of Pakistan

The Government of Pakistan, through the Pakistan Digital Authority, is offering a contract position for a Chief Citizen Experience Officer. This is a high-profile government job in Islamabad, ideal for professionals with extensive experience in citizen experience and service design. The role is pivotal in shaping the future of public service delivery in Pakistan, ensuring it is inclusive, accessible, and effective.

Candidates must have a bachelor's degree in a relevant field and at least 15 years of experience in citizen or customer experience, service design, or human-centred transformation. The successful applicant will lead the development of the National Citizen Experience Strategy and oversee the implementation of service design standards across various ministries.

Key Requirements: Bachelor's degree, 15+ years of experience
Location: Islamabad, Pakistan
Employment Type: Contract
Application Deadline: 09 November, 2026

This government job in Pakistan offers a competitive salary and the chance to make a significant impact on public service. Apply now to join a leading government organization in digital transformation.

Skills

Service design
Mixed-method user research
Journey governance
Accessibility and inclusion
Experience measurement
Influence without line authority
Design leadership

Duties and Responsibilities:

Develop the National Citizen Experience Strategy and a life-event approach to priority journeys
Work with responsible service owners to map journeys, identify policy and operational barriers, and agree improvements
Lead service design standards, accessibility guidance, and reusable design resources
Build the human-centred design capability and an approved centre-of-excellence model
Partner with the Chief Product Officer to translate end-to-end journey priorities into product roadmaps
Establish citizen experience measures covering completion, satisfaction, accessibility, waiting time, and effort
Lead multidisciplinary improvement initiatives with ministries and delivery partners
Report progress and unresolved barriers through PDA's governance arrangements

How to apply

💼 Visit the National Jobs Portal website at https://njp.gov.pk/jobs/live
📌 Create an account or log in if you already have one
🔍 Search for the job title "Contract Chief Citizen Experience Officer" or job ID 9910
📝 Fill out the application form with accurate personal and professional details
📄 Upload your CV, CNIC, degrees, certificates, and any relevant portfolio or case studies
📅 Submit your application before the deadline: 09 November, 2026
📞 For inquiries, contact the employer at 051-9265411 or email info@njp.gov.pk