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Customer Service and Security Specialist - Exciting Opportunity in Madrid

JR Spain, representing Novomatic Spain, is seeking a dedicated Customer Service and Security Specialist for their Madrid location.

This role focuses on ensuring the smooth operation of gaming halls, maintaining regulatory compliance, and providing an exceptional customer experience.

If you are responsible and client-oriented, this is a fantastic career opportunity within the private sector, offering internal training and professional advancement.

Private
full-time
Spain

Jobs Date Posted: 03 November, 2026
Jobs Last Date to Apply: 18 December, 2026
Industry: Gaming/Entertainment
Jobs Industry Type: Private
Job Hiring Organization: JR Spain (representing Novomatic Spain)
Occupational Category: Customer Service
Employment Type: full-time
Advertisement Source: Eurojobs
Job Location: Madrid
Country of Appointment: Spain
Employer Department: Gaming Operations
Employer Address: Madrid, Spain
🎓 Qualifications Required

Further Details

This private sector position in Madrid, Spain, requires a vigilant Customer Service and Security Specialist to oversee gaming hall operations for Novomatic Spain. The role involves direct customer interaction, access control, machine supervision, and financial management, ensuring adherence to all regulations. Candidates will benefit from comprehensive internal training and pathways for career development within a dynamic industry.

Customer Service and Security Specialist Roles in Madrid

JR Spain is actively recruiting for a Customer Service and Security Specialist to join Novomatic Spain in Madrid. This role is crucial for maintaining operational excellence and ensuring a superior client experience within their gaming establishments. The ideal candidate will be proactive, customer-focused, and possess a strong sense of responsibility, contributing to the company's reputation for quality and compliance. This position offers a promising career path within the private sector, complete with internal training programs designed to foster professional growth. Novomatic Spain is committed to providing its employees with opportunities to learn new skills and advance their careers. If you are looking for a dynamic role in the entertainment industry, this opportunity in Madrid could be your next step. Key Highlights:
  • Focus on customer satisfaction and security.
  • Ensuring regulatory adherence in gaming operations.
  • Internal training and career advancement opportunities.
  • Essential role within Novomatic Spain's private sector operations.

Skills

  • Customer service orientation
  • Security awareness
  • Responsibility
  • Client focus
  • Organizational skills

Duties and Responsibilities:

  • Manage customer service operations in a gaming hall
  • Ensure the correct functioning of gaming machines
  • Maintain compliance with all relevant regulations
  • Control access to the premises
  • Handle cash management duties
  • Provide support during opening and closing procedures
  • Deliver an excellent customer experience

How to apply

If you are interested in this exciting opportunity with Novomatic Spain in Madrid, follow these steps to submit your application:

  • 💼 Visit the Eurojobs application portal via the provided link.
  • 👉 Navigate to the job listing for 'Especialista en Atención al Cliente y Seguridad madrid, Spain' (Job Reference: 229575959530753228832460).
  • 📝 Complete the online application form accurately and thoroughly.
  • ⏳ Ensure your application is submitted before the closing date of December 18, 2026.


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