Customer Success Manager – Pharmacovigilance (Spain)

Further Details

Join Veeva Systems as a Customer Success Manager in the vibrant Basque Country, where you will bridge the gap between cutting‑edge pharmacovigilance technology and the needs of multinational life sciences firms. This position is ideal for a seasoned professional who thrives on building trusted relationships and guiding clients through complex SaaS implementations. Your daily responsibilities include managing a portfolio of large global accounts, delivering strategic advice on Veeva Vault, and orchestrating cross‑functional initiatives that enhance product adoption. By leveraging your deep industry knowledge, you will turn customer challenges into success narratives that drive retention and growth.

Customer Success Manager – Pharmacovigilance

Veeva Systems is a mission‑driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest‑growing SaaS companies, we surpassed $3B in revenue and continue to expand globally. This position represents excellent immediate vacancies in the region. This role is pivotal in ensuring our clients maximize the value of our Pharmacovigilance suite, turning complex regulatory challenges into streamlined success stories.

• Manage 4‑6 enterprise accounts post‑implementation
• Act as a trusted advisor to executive stakeholders
• Drive product enablement and roadmap alignment
• Facilitate cross‑functional collaboration
• Travel up to 25% within Europe

Skills

• 7+ years of experience in Pharmacovigilance
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Ability to manage relationships with key decision makers and application owners
• Willingness to travel up to 25% and reside in Europe
• Preferred: 7+ years in Pharmacovigilance software or consulting
• Preferred: SaaS/cloud experience in pharmacovigilance applications
• Preferred: Experience with Veeva Vault

Duties and Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

How to apply

1. 💼 Prepare your updated CV highlighting pharmacovigilance and customer success experience.
2. 📘 Ensure you have a valid EU work permit if required.
3. 🌐 Visit the application link: Apply Now.
4. 📝 Complete the online form with personal details, education, and work history.
5. 📎 Attach supporting documents (degrees, certifications, references).
6. 📅 Submit before the closing date of 18 December 2026.
7. ⏳ Expect a confirmation email and potential interview scheduling.