Exciting Career Opportunities at National Bank of Pakistan: Branch Operations Manager

Further Details

National Bank of Pakistan, a major financial participant. This private sector entity is seeking talented Branch Operations Managers who are committed to achieving success to ensure the best customer service and operational efficiency. Additionally, public sector jobs are available for qualified candidates. If you are qualified for government jobs in Pakistan and looking for employment in the banking sector, this is the perfect job for you. This position demands a commitment to supporting the bank's mission. Join a team dedicated to excellence and discover a world of career development at one of the nation's most respected banking institutions. These roles bring an attractive experience with a high salary.

Exciting Career Opportunity: Branch Operations Manager at National Bank of Pakistan

Are you an experienced banking professional seeking a new challenge? Explore these immediate vacancies with competitive benefits. National Bank of Pakistan (NBP), a leading financial institution, is seeking a talented and dedicated Branch Operations Manager. This is an excellent opportunity for individuals with expertise in banking operations, compliance, and customer service. As a dynamic private sector partner, NBP invites high-caliber candidates to apply for this vital role, contributing to the financial health of the nation.

The successful candidate will be pivotal in overseeing all aspects of branch operations, from ensuring adherence to regulations to the provision of exceptional customer service. This career opportunity offers advancement potential and the chance to become a part of a bank committed to sustainable growth. Explore your potential career options within a leading financial institution and become a vital contributor in an exciting role.

• Ensuring efficient branch operations
• Compliance with regulations
• Providing customer service
• Overseeing branch administrative staff.

Skills

• Sound knowledge of SBP Prudential Regulations (PRs) and Islamic banking products
• Strong understanding of branch banking operations
• Good leadership and branch management skills
• Good business acumen and expertise in process efficiency
• Good analytical and customer-handling skills
• Excellent written and verbal communication with good interpersonal skills
• Proficient in MS Office suite (Outlook, Excel, Word, PowerPoint)

Duties and Responsibilities:

• Be responsible for all branch operations, ensuring the implementation of efficient internal control measures and compliance mechanisms
• Facilitate Branch Manager in achieving Branch business KPI and assist in development of annual budget for the branch and monitor compliance with the budgetary requirements
• Ensure compliance of Banking Laws, Regulations, Banking instructions and SOP including Shariah Compliance in all jobs and tasks
• Ensure opening and closing of branch operations on predefined bank timings as well as promptly address customer queries / issues
• Additionally, ensure that the branch's customer service meets prescribed standards
• Oversee the branch's administrative and operational staff and facilitate the smooth workflow between departments
• Supervise all data processing activities of the branch and ensure preparation of debit / credit vouchers as per daily transactions and proper filling for future reference
• Supervise account opening process and ensure error free and timely execution of inter-branch transaction and reconciliation of branch's general account and ensure confidentiality and transparency in maintaining customers' bank accounts
• Ensure Regulatory, KYC / AML / Compliance regulations are strictly implemented and adhered to during establishing of customer relationship and subsequent transactions
• Supervise daily compilation and preparation of the Statement of affairs and other periodic reports / statistics for senior management / regulatory authorities and ensure daily checking of DTRS
• Ensure that there are no un-adjusted General Ledgers (GLS), no pending AML alerts & high-risk KYC cases, no outstanding reconciliation and data cleansing issues in the branch
• Ensure all audit observations are addressed (both internal and external) and implement measures to minimize and curtail recurrence by working on Corrective Action Plan (CAP) and rectifying all Diarized Audit Findings (DAF) and audit observations ensuring that Branch gets minimum audit rating as "B" all times
• Maintain highest standards of customer service at all times to ensure zero complaint management and handling of customers within Turn Around Time (TAT)
• Review and authorize requests for cancellation, lost/misplacement of remittance instruments and ensure stop payment entries in concerned ledgers
• Assure collection of utility bills from customers without any complaints and ensure subsequent and fund transfers to hub branch
• Facilitate locker operations to locker holders and ensure proper recording of locker register (where applicable)
• Ensure safe custody of Security & Financial documents
• Also ensure proper collateral management
• Supervise that all credit operations related functions are being performed (if applicable)
• Ensure Branch Security Arrangements including but not limited to guarding arrangements, Alarm system and Branch CCTV
• Supervise development of periodic cash requirement to maintain adequate supply of cash in the Branch Vault and oversee daily issuance and receipt of cash balance
• Ensure timely opening / closing of computerized banking systems and running of start/end of the Day processes
• Coordinate with the Regional Data Centre in case of any problems arising during the process/day
• Ensure monthly reporting of all the MIS related to branch operations
• Maintain all files, registers/documentation and ensure comprehensive records maintenance related to daily operations
• Assure that Branch ATMs (including offsite ATMs linked with the Branch) are in order, CCTV cameras are functional to cover ATMs area and notice about contact number is placed inside ATM cabin/near ATM area; and ensure "cash feeding, cash balancing, availability of alternate power supply and rolls" in ATMs linked with the Branch
• Ensure fair treatment to customer and take necessary measures to educate customers about financial products and address their concerns, queries and complaints
• Facilitate (wherever require), make review/extra arrangement for visiting Customers/account holders, particularly for senior citizen, women & PWDs
• Ensure office discipline, dress code and upkeep of branch premises including office hygiene and safety of branch assets
• Ensure all processes are completed within the specified TAT
• Perform any other assignment as assigned by the supervisor(s)

How to apply

✅ Visit the website www.sidathyder.com.pk/careers.

📝 Apply online within 10 working days from the advertisement's publication date.

👉 Ensure that applications received after the due date will not be considered.

⚠️ No TA/DA will be provided for test/interview purposes.

Advertisement Source