Network Support Engineer - Madrid, Spain: Cogent Communications Hiring

Further Details

Cogent Communications is actively recruiting for a Network Support Engineer in Madrid, Spain, focusing on providing exceptional Layer 1, 2, and 3 technical support. Explore these job vacancies 2026 with competitive benefits. This role is crucial for maintaining Cogent's reputation as a top-tier global ISP. Explore these Latest Telecommunications careers with competitive benefits. The position demands a proactive approach to issue resolution and professional client interaction. It's an excellent chance for engineers to advance their careers within a leading telecommunications infrastructure company. Gain valuable experience and contribute to a network that's among the top five worldwide.

Network Support Engineer - Cogent Communications, Madrid

Cogent Communications is a globally recognized leader in the telecommunications industry, operating one of the world's most advanced IP networks. We are currently expanding our team in Madrid, Spain, and are looking for a dedicated Network Support Engineer. This role is pivotal in ensuring our clients receive unparalleled first-line technical assistance across all service layers.

This position offers a significant opportunity for professional development and career advancement within the rapidly evolving field of network engineering. Join a company that values innovation, customer satisfaction, and technological excellence. We are committed to fostering a supportive work environment where engineers can thrive and contribute to cutting-edge projects.

• Job Title: Network Support Engineer
• Location: Madrid, Spain
• Company: Cogent Communications
• Key Responsibilities: Diagnosing and resolving technical issues, customer communication, ticket management
• Required Experience: Minimum 2 years in network operations
• Valued Qualifications: CCNA or CCNP certification

Skills

• At least 2 years of experience in a similar role with a network operator
• Good technical knowledge of networking (TCP/IP), IP protocols (BGP, IGP and MPLS), IP addressing, DNS and IP-VPN
• Experience with Cisco equipment: CCNA or CCNP certification is highly valued
• Strong written and verbal communication skills, including fluency in English
• Additional languages are an advantage
• Strong analytical and problem-solving skills
• Customer-focused approach and willingness to learn
• Ability to collaborate as part of a team
• Ability to work effectively under pressure and to tight deadlines
• Availability for morning or evening shifts, Monday to Friday

Duties and Responsibilities:

• Provide first-line customer and technical support for Cogent Layer 1, 2 and 3 services by telephone and e-mail
• Identify and resolve service issues and answer technical questions
• Record clearly in the trouble-ticketing system the steps taken to diagnose and resolve each customer reported issue
• Manage a queue of customer-created tickets, providing timely status updates and progressing issues toward resolution
• Coordinate effectively with Operations colleagues, other Cogent teams and vendors to resolve customer issues promptly
• Communicate professionally with customers, vendors, and internal stakeholders, including in challenging situations
• Manage customer expectations, handle escalations and help de-escalate situations where necessary
• Provide accurate handover of outstanding issues at the end of each shift
• Carry out other duties or special projects as assigned

How to apply

• 💼 Review Job Details: Carefully read the full job description and requirements for the Network Support Engineer position in Madrid.
• 🎓 Ensure Qualifications: Confirm you meet the minimum experience of 2 years and possess relevant technical knowledge, ideally with Cisco equipment experience (CCNA/CCNP is a plus).
• 📝 Prepare Application Documents: Gather your updated CV/resume highlighting your networking experience and any relevant certifications.
• 🌐 Submit Application: Visit the Eurojobs website and navigate to the specific job listing. Click the 'Apply Now' button to proceed with your application.
• ⏳ Adhere to Deadline: Ensure your application is submitted before the closing date of 18 December 2026.