Patient Liaison Officer - Physiotherapy Department

Further Details

This private sector healthcare organization is actively recruiting for a Patient Liaison Officer within its Physiotherapy Department. The role focuses on enhancing patient experience by ensuring compliance with medical regulations and fostering strong communication channels between patients, families, and the medical team. Additionally, vacancies are available for qualified candidates. Responsibilities include clarifying treatment procedures, coordinating rehabilitation services, and meticulously maintaining patient records to meet stringent requirements.

Patient Liaison Officer - Physiotherapy Department

Indus Hospital & Health Network, a prominent private sector healthcare provider, is actively seeking a skilled and compassionate Patient Liaison Officer to join their esteemed Physiotherapy Department. This vital role is designed for individuals passionate about enhancing the patient journey and ensuring seamless healthcare delivery. The position requires a proactive approach to patient engagement, focusing on clear communication and comprehensive support throughout their treatment process.

This opportunity is ideal for professionals looking to advance their careers in a dynamic healthcare environment. The successful candidate will be instrumental in upholding the hospital's commitment to exceptional patient care and operational efficiency. We are looking for candidates who can effectively bridge communication gaps and contribute to a positive patient experience, aligning with the hospital's core values and employment principles.

• Job Title: Patient Liaison Officer
• Department: Physiotherapy
• Experience: Minimum 2 years (Bachelor's) / 1 year (Master's)
• Education: Bachelor's / Master's in a relevant field
• Location: Pakistan
• Key Responsibilities: Patient care compliance, inter-departmental coordination, patient counseling, record management, and event organization.

Skills

• Excellent communication and interpersonal skills
• Ability to provide counseling and support to patients and families
• Strong organizational and record-keeping abilities
• Proficiency in coordinating rehabilitation services
• Understanding of medical and legal requirements in patient care
• Ability to maintain patient confidentiality
• Proactive in identifying and addressing patient expectations and complaints

Duties and Responsibilities:

• Ensure patient care complies with medical and legal requirements
• Collaborate with all staff involved in patient management
• Provide counseling and support for complicated patient cases
• Communicate appropriate information to patients and their families
• Clarify treatment procedures, timelines, and potential complications to patients and families
• Coordinate rehabilitation services across different sections of the PRC
• Ensure patient consent and checkout forms are completed and signed
• Maintain complete patient records, including BFTA forms as per ICRC requirements
• Record and process patient expectations, complaints, and suggestions
• Play an active role in organizing center events involving patients
• Maintain patient communication records, including photographs and consent forms
• Ensure patient activity areas are clean, orderly, and patient-friendly
• Oversee proper and timely serving of food to patients
• Perform other related duties as assigned by the Center Manager

How to apply

• Application Process: Interested candidates are invited to apply through the official Indus Hospital & Health Network job portal.
• Required Documents: Ensure your CV is up-to-date and includes all relevant experience and educational qualifications.
• Submission Link: Access the application form and submit your details via the following link: Apply Now
• Deadline: All applications must be submitted by 23rd March 2026. Late submissions will not be considered.
• Important Note: Indus Hospital & Health Network is committed to a zero-tolerance policy against Sexual Exploitation and Abuse. Rigorous background checks will be conducted on all potential candidates.

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