Remote Technical Services Specialist - Robotic Surgery & AI in Madrid

Further Details

Medtronic is looking for a dedicated Remote Technical Services Specialist to support its innovative robotic surgery solutions. This position emphasizes remote support, including diagnostics and troubleshooting for the Hugo robotic system and DS1, ensuring excellent patient care continuity throughout the EMEA territory. The role requires close coordination with on-site field service teams. This is a fantastic opportunity for engineering professionals with expertise in robotics and multilingual capabilities, including Portuguese, English, and Italian, to advance their careers in the medical technology sector. The position is based in Madrid, Spain, offering a strategic location for EMEA operations.

Remote Technical Services Specialist - Robotic Surgery & AI in Madrid

Medtronic is seeking a dynamic Remote Technical Services Specialist to join their team in Madrid, Spain, focusing on advanced robotic surgery and AI solutions. This role is critical for ensuring the smooth operation and continuous patient care associated with the Hugo robotic system and DS1 across the EMEA region.

This position requires a strong technical background, excellent communication skills in multiple languages, and a commitment to supporting cutting-edge medical technology. You will be instrumental in remote diagnostics and issue resolution, working closely with field engineers.

• Job Title: Remote Technical Services Specialist - Robotic Surgery & AI
• Location: Madrid, Spain
• Company: Hanami International (Client of Medtronic)
• Key Responsibilities: Remote diagnostics, technical support, issue escalation, field engineer collaboration.
• Required Languages: Portuguese, English, Italian (high level).
• Educational Background: Biomedical, Electrical, or Mechanical Engineering degree.
• Application Deadline: December 18, 2026

Skills

• High-level proficiency in Portuguese
• High-level proficiency in English
• High-level proficiency in Italian
• Remote diagnostics and troubleshooting
• Collaboration with field service engineers
• Understanding of robotic surgery systems
• Biomedical, electrical, or mechanical engineering knowledge

Duties and Responsibilities:

• Provide remote technical support for the Hugo robotic system and DS1
• Conduct remote diagnostics and identify technical issues
• Escalate complex issues to appropriate support teams
• Collaborate effectively with field service engineers to ensure seamless operations
• Maintain patient care continuity through timely issue resolution
• Support the EMEA region

How to apply

• Review the Full Job Description: Carefully read through all details about the Remote Technical Services Specialist role.
• Assess Eligibility: Ensure you meet the essential requirements, including the required engineering degree and high-level fluency in Portuguese, English, and Italian.
• Prepare Your Application Materials: Compile a comprehensive CV and any other supporting documents that highlight your relevant experience in technical support, robotics, and customer service.
• Visit the Application Portal: Navigate to the official application link provided for this vacancy.
• Submit Your Application: Complete the online application form accurately and upload all required documents before the closing date.
• Confirmation: Look for a confirmation message or email indicating that your application has been successfully submitted.
• Application Deadline: Ensure your application is submitted no later than December 18, 2026.