Secretary Service Quality Council (VP/SVP) at National Bank of Pakistan Karachi

Further Details

National Bank of Pakistan is now recruiting in Karachi. Apply for the position of Secretary Service Quality Council (VP/SVP). The required qualification is Bachelor and Master. This role is within the Banking industry. A bachelor degree is preferred. The application process commenced on 21 April, 2026 via Advertisement Image. Interested and eligible candidates must submit their applications before the deadline on 07 May, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Secretary Service Quality Council (VP/SVP) at National Bank of Pakistan

We have an immediate opening for the post of Secretary Service Quality Council (VP/SVP). The job location is Karachi.

Key Requirements:

• Qualification: Bachelor, Master
• Experience: 144 months minimum
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Good communication and interpersonal skills
• Excellent team management and leadership skills
• Excellent organization skills, attention to details & proactive working attitude
• In-depth knowledge of customer service management and prudential regulations
• Proficiency in Advanced MS Excel
• Must possess strong writing skills for recording minutes and management of secretarial work
• Strong integrity and adherence to ethical standards

Duties and Responsibilities:

• To act as Secretary to the Senior Management Committee on Service Quality, examines and scrutinize the agenda items for their completeness and relevance to the forum, before acceptance
• To assist the Committee in its oversight on issues related to products/ services commitments outlined in Bank's FTC policy and as per TORs
• To organize /collect agenda items from Groups / Divisions as per mandate of the Committee or in accordance with the regulatory requirements identified by the respective Group/Division
• To take all steps necessary towards conduct of meeting, including: (a) date and time with the consent of the Chairman (b) ascertaining availability of members to meet quorum requirements (c) booking of Conference Room
• To ensure preparation / distribution of "Agenda Files" for Chairman / Members prior to the meeting date
• Agenda Files to include Agenda's supporting documents, reports, and any additional materials submitted under cover of Agenda item by respective Group/Division
• To ensure arrangement of meetings with all required logistics
• To record minutes of the meeting, summarizing key discussions, decisions and follow-up actions on each agenda item
• To share drafted minutes with Members for scrutiny and finalization in consideration of their feedback/endorsement
• To circulate final/signed minutes to members and/or concerned executives of Groups / Divisions as per agenda item, for noting and actions (if any) in the light of minutes
• To follow-up on decisions / action items with concerned functions and reporting of updated status to the Committee, as per requirements
• To ensure accurate maintenance of files / data / records of Committee particularly the minutes and MIS of action items; for any pre / post audit
• To facilitate concerned functions in raising and delivering Committee's Performance Report to Board concerned committee / Board of Directors
• To support internal / external audits and respond effectively to regulatory inspections and queries
• To perform any other assignments as assigned by the supervisor(s)

How to apply

How to Apply for Secretary Service Quality Council (VP/SVP):

• 🌐 Visit the website www.sidathyder.com.pk/careers.
• 📝 Apply online within 10 working days from the publication date.
• ⚠️ Ensure all requirements are met before submitting the application.
• 🗓️ Due date of the publication will be considered for the last date.

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