Senior Program Manager at Pasiona Consulting Catalunya

Further Details

Pasiona Consulting is now recruiting in Catalunya. Apply for the position of Senior Program Manager. The required qualification is Master. This role is within the Information Technology and Services industry. A postgraduate degree is preferred. The application process commenced on 03 November, 2026 via eurojobs.com. Interested and eligible candidates must submit their applications before the deadline on 18 December, 2026. This is a prime opportunity to join a renowned organization. For a step-by-step application guide and full eligibility criteria, please see the official advertisement on https://www.jobseed.pk.

Senior Program Manager at Pasiona Consulting

We have an immediate opening for the post of Senior Program Manager. The job location is Catalunya.

Key Requirements:

• Qualification: Master
• Vacancies: 1

This is a fantastic chance to work with a reputed organization and grow professionally.

Skills

• Proven experience leading complex CCaaS or Contact Centre technology programs
• Hands-on experience with Genesys Cloud CX migrations or implementations
• Solid knowledge of telephony, IVR, omnichannel routing, queues, recording, quality management, workforce engagement, analytics, and digital channels
• Experience integrating with CRM, Salesforce, case management systems, identity, data, reporting, and systems
• Experience managing international programs with multiple countries, centers, business units, and multicultural teams
• Strong experience in planning, governance, financial management, budgeting, risks, resources, vendors, and quality control
• Ability to manage complex dependencies, competing priorities, critical milestones, and recovery plans
• Experience in change management, operational readiness, adoption, cutover, hypercare, and transition to support
• Excellent communication skills with executive profiles and business and technology stakeholders
• Results-oriented profile with analytical skills, autonomy, resilience, and decision-making capabilities

Duties and Responsibilities:

• Lead the Genesys Cloud CX migration and implementation program from start to finish
• Define and manage the integrated program plan, roadmap, milestones, dependencies, and governance mechanisms
• Coordinate project phases: analysis, design, configuration, integrations, testing, deployment, and transition of migration waves by country and center
• Oversee Contact Centre functionalities including telephony, IVR, omnichannel routing, queue management, recording, quality, analytics, and digital channels
• Coordinate integrations with Salesforce, CRM, case management systems, data platforms, reporting, and other systems
• Manage budgets, resources, vendors, risks, incidents, dependencies, and recovery plans
• Align IT, architecture, security, operations, customer experience, data, and change management teams
• Manage business readiness, training, communications, user adoption, and business continuity
• Prepare executive reports and facilitate decision-making with key stakeholders
• Define and track performance indicators, customer experience, operational efficiency, and program benefits
• Drive process and capability standardization across countries, managing local particularities when necessary
• Ensure delivery quality and platform stabilization after each deployment

How to apply

How to Apply for Senior Program Manager:

• 💼 Prepare your comprehensive Curriculum Vitae (CV) detailing your relevant experience in leading large-scale technology programs and CCaaS implementations, specifically with Genesys Cloud CX.
• 🎓 Ensure your qualifications align with the minimum requirements, including demonstrable experience in program governance, risk management, and international project coordination. Certifications such as MSP, PMP, or PRINCE2 are highly advantageous.
• 🔎 Review the detailed job description and responsibilities to confirm your suitability for this challenging role.
• 🎯 Highlight any experience with Genesys Engage, PureConnect, or other enterprise Contact Centre platforms, as well as integrations with Salesforce and other CRM systems.
• 📅 Note the closing date for applications: 18 December 2026. Ensure your application is submitted well in advance.
• 📩 Submit your application through the designated online portal via the provided link.
• 📌 Applications should be submitted via the eurojobs.com platform.
• 🌐 Visit the eurojobs.com website for the direct application link.
• 👉 Click on the 'Apply Now' button or link to initiate your application process.
• ⏳ Late submissions will not be considered.
• ✅ Ensure all required fields in the application form are completed accurately.