What positions are currently available at The Bank of Punjab?

The Bank of Punjab is currently hiring for Banking Career Opportunities: Segment Head - Information Technology Group in Lahore. These positions offer competitive employment opportunities for qualified candidates.

How can I apply for positions at The Bank of Punjab?

Interested candidates should prepare their complete application including updated CV, educational certificates, experience documents, CNIC copy, and recent photographs. Submit through the specified application method before the deadline mentioned in the job advertisement.

What documents are required when applying to The Bank of Punjab?

Required documents for application to The Bank of Punjab typically include: Updated CV/Resume, CNIC/National Identity Card copy, all educational certificates and transcripts, professional experience certificates, recent passport-sized photographs, domicile certificate, and any other position-specific documents mentioned in the application requirements.

What is the selection process at The Bank of Punjab?

The selection process at The Bank of Punjab typically involves multiple stages: Initial application screening and document verification, written tests or skill assessments for certain positions, personal interviews with the selection committee, final document verification, and official appointment. Only shortlisted candidates will be contacted for subsequent stages.

What is the application deadline for positions at The Bank of Punjab?

The application deadline for current positions at The Bank of Punjab is June 12, 2026. Applications must be submitted before this date to be considered for the selection process.

Where are the job locations for The Bank of Punjab positions?

The job locations for The Bank of Punjab positions are primarily in Lahore. Specific location details for each position are provided in the detailed job advertisement.

Banking Career Opportunities: Segment Head - Information Technology Group in Lahore

The Bank of Punjab, a prominent financial institution in Pakistan with over 35 years of operational excellence, is actively seeking experienced professionals for its Contact Center and Information Technology Group. This is a fantastic opportunity for individuals looking to advance their careers in the private sector banking industry, offering competitive remuneration and professional development. We are inviting applications for the Segment Head position, focusing on inbound operations within the Information Technology Group. Explore these urgent hiring with competitive benefits. This role demands a strategic approach to service delivery and operational efficiency, contributing to the bank's continued growth and customer satisfaction. Explore this exciting career path in Pakistan's dynamic banking landscape.

Private

full-time

Pakistan

Jobs Date Posted:	01 June, 2026
Jobs Last Date to Apply:	12 June, 2026
Industry:	Banking
Jobs Industry Type:	Private
Job Hiring Organization:	The Bank of Punjab
Experience Required (In months):	108
Occupational Category:	Information Technology
Employment Type:	full-time
Advertisement Source:	Advertisement Image
Job Location:	Lahore
Country of Appointment:	Pakistan
Postal Code:	54000
Employer Department:	Contact Center, (Information Technology Group)

🎓 Qualifications Required

📌 Job Positions:

Segment Head - Inbound (Information Technology Group)

Further Details

Discover career advancement in the private sector banking industry with The Bank of Punjab. We are seeking a skilled Segment Head for our Information Technology Group, responsible for inbound operations. This role offers a chance to leverage your expertise in a leading Pakistani financial institution. This position is ideal for professionals aiming for impactful roles in banking operations and technology. The Bank of Punjab is committed to fostering talent and providing a platform for significant career growth within the financial services sector.

Career Opportunities in Banking: Segment Head - Information Technology Group

The Bank of Punjab, a leading financial institution in Pakistan, is offering exciting career prospects for experienced professionals. With over 35 years of service, the bank operates a vast network of over 900 real-time online branches and ATMs nationwide. We are currently seeking dedicated and performance-driven individuals to join our Contact Center, specifically within the Information Technology Group.

This is a prime opportunity for individuals seeking to contribute to a dynamic private sector banking environment. The Bank of Punjab is committed to providing a competitive remuneration package and fostering professional growth for its employees. Explore these latest job openings and take a step towards a rewarding career in banking.

Key Position Details:

Job Title: Segment Head - Inbound (Information Technology Group)
Location: Lahore
Grade: Band-5 to Band-3
Minimum Experience: 9 to 12 years
Maximum Age: Up to 55 years

Skills

• Drive key service metrics including Customer Satisfaction and First Call Resolution (FCR)
• Monitor compliance with KYC, AML, and customer verification protocols
• Monitor and analyze KPIs such as AHT, FCR, Service Levels, and Quality Scores
• Identify performance gaps and implement corrective actions
• Conduct regular performance evaluations and coaching sessions
• Ensure timely and effective resolution of customer complaints within defined TATs
• Oversee effective utilization of CRM, IVR, and telephony systems
• Forecast call volumes and plan staffing requirements
• Optimize resource allocation and scheduling to meet operational demands
• Ensure proper handling and escalation of fraud-related cases
• Collaborate with Quality Assurance teams to maintain service standards
• Drive initiatives to enhance digital adoption and reduce call dependency

Duties and Responsibilities:

• Manage inbound operations within the Information Technology Group
• Enhance customer satisfaction and first call resolution rates
• Ensure adherence to KYC and AML compliance protocols
• Analyze key performance indicators to identify areas for improvement
• Implement corrective actions to address performance gaps
• Conduct performance reviews and provide coaching to team members
• Oversee the efficient use of CRM and IVR systems
• Plan staffing levels based on call volume forecasts
• Manage resource allocation for optimal operational efficiency
• Handle and escalate fraud-related cases effectively
• Collaborate with QA teams to uphold service standards
• Promote digital adoption and reduce reliance on traditional call methods

How to apply

Application Portal: Interested candidates are invited to apply online through the official Bank of Punjab career portal.
Link: Visit https://www.rozee.pk/company/the-bank-of-punjab-bop to submit your application.
Deadline: Ensure your application is submitted by the closing date, June 12, 2026.
Required Documents: Candidates are advised to have their updated CV, educational certificates, and any other relevant documents ready for the application process.
Eligibility: Applicants must meet the specified qualification and experience criteria. A minimum Bachelor's degree from an HEC-recognized institution is required.
Selection Process: Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible for the interview process.
Equal Opportunity: The Bank of Punjab is an equal opportunity employer. Females, Minorities, Differently Abled Persons (DAPs), and Transgender individuals are strongly encouraged to apply.
Note: Individuals fulfilling the above-mentioned criteria are encouraged to apply online.