Career Opportunities in Banking: Segment Head - Governance & Quality Control

Further Details

The Bank of Punjab, a prominent private sector entity in Pakistan's financial landscape, is announcing career opportunities for a Segment Head in Governance & Quality Control within its Information Technology Group. Explore these Apply for Banker in Lahore with competitive benefits. This role is integral to managing financial operations and ensuring compliance across the bank's extensive network. Ideal candidates will leverage their expertise to oversee critical processes, enhance team productivity, and maintain high standards of service. This is a significant opportunity for professionals looking to advance their careers in the banking sector, offering competitive remuneration and professional development within a well-established organization.

Career Opportunities in Banking: Segment Head - Governance & Quality Control

The Bank of Punjab, a distinguished financial institution with over 35 years of robust operation and a widespread network of 900+ real-time branches and ATMs, is extending an invitation for experienced professionals. We are seeking dedicated and performance-driven individuals to fill a key position within our Contact Center, specifically in the Information Technology Group. This role is pivotal for enhancing our operational efficiency and ensuring the highest standards of service delivery.

This is an excellent opportunity for individuals looking to advance their careers in the banking sector. The Bank of Punjab is committed to fostering a professional environment that encourages growth and development. We are an equal opportunity employer, welcoming applications from all qualified candidates.

Key Position Details:

• Job Title: Segment Head - Governance & Quality Control (Information Technology Group)
• Location: Lahore
• Grade: Band-5 to Band-3
• Qualification: Minimum Bachelor's or equivalent degree from an HEC recognized local/foreign university.
• Experience: Minimum 9 to 12 years of experience, with preference given to candidates having 5 years of relevant banking experience.
• Age Limit: Up to 55 years as on date of application.

Skills

• • Ability to manage timely validation and processing of financial and non-financial requests
• • Skill in managing CBC for BANCA Insurance
• • Capability to ensure team productivity according to defined parameters
• • Proficiency in managing CCTV cameras for access and retrieval
• • Strong communication skills for bank policies, processes, and product initiatives
• • Experience in holding review sessions with team members

Duties and Responsibilities:

• • Manage timely validation and processing of all financial & non-financial requests of customers
• • Manage the CBC for BANCA Insurance
• • Ensure the productivity of all team members according to the defined parameters in PSM
• • Manage CCTV cameras access in order to view and retrieve recordings
• • Effectively communicate bank policies, processes, product initiatives and promotions to team members and ensure their timely compliance
• • Hold review sessions with Team Members based on both correspondence and call evaluations

How to apply

• Application Process: Interested candidates who meet the specified criteria are encouraged to apply online through the official career portal.
• Application Link: Visit https://www.rozee.pk/company/the-bank-of-punjab-bop to submit your application.
• Deadline: Ensure your application is submitted by June 12, 2026.
• Required Documents: Candidates are advised to have their updated CV, educational certificates, and any other relevant documents ready for the online application process.
• Important Note: Only shortlisted candidates will be contacted for interviews. No TA/DA will be admissible for the interview process. The Bank of Punjab reserves the right to accept or reject any application without assigning any reason.
• Equal Opportunity: The Bank is an equal opportunity employer, encouraging applications from Females, Minorities, Differently Abled Persons (DAPs), and Transgender individuals.

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