Career Opportunities: Unit Head/Segment Head in Banking Operations

Further Details

The Bank of Punjab, a prominent private sector bank in Pakistan, is extending an invitation for experienced professionals to join its Cards & Digital Banking Operations Division. This role is crucial for managing the end-to-end lifecycle of credit card and acquiring operations, ensuring compliance with banking regulations and delivering exceptional customer service. This position is ideal for candidates seeking to advance their careers in the banking industry, offering a platform to contribute to strategic initiatives and operational improvements. The bank is committed to fostering a diverse and inclusive work environment, encouraging applications from all qualified individuals. Join a well-established financial institution that prioritizes innovation and customer satisfaction. This opportunity is for a Unit Head/Segment Head role, demanding a high level of expertise in banking operations and a commitment to achieving organizational goals.

Unit Head/Segment Head - Banking Operations in Lahore

The Bank of Punjab is seeking a highly skilled and experienced professional for the position of Unit Head/Segment Head within its Cards & Digital Banking Operations Division. This role is integral to the bank's commitment to delivering superior banking services and driving operational excellence across Pakistan. Successful candidates will benefit from these Apply for Banker in Lahore. The position is based in Lahore and offers a significant opportunity for career advancement in the financial sector.

This is a key leadership role within the Operations Group, responsible for overseeing critical functions related to credit cards and acquiring operations. The ideal candidate will possess a strong understanding of banking regulations, payment systems, and customer service management. We are looking for individuals who can contribute to the bank's strategic objectives and maintain high standards of performance.

• Job Title: Unit Head/Segment Head, Credit Cards & Acquiring Operations
• Department: Operations Group
• Location: Lahore, Pakistan
• Grade: Band-5 to Band-3
• Minimum Qualification: Bachelor's or equivalent degree from an HEC recognized local/foreign university.
• Minimum Experience: 10 years of banking operations experience, with preference for candidates having 5 years in a senior leadership role over Cards/Payments.
• Age Limit: Up to 55 years as on the date of application.
• Key Responsibilities: Managing end-to-end card operations, ensuring financial accuracy, directing merchant payment cycles, and leading system enhancements.
• Application Deadline: April 30th, 2026

Skills

• Manage the end-to-end lifecycle of card operations
• Oversee daily settlement with schemes (Visa, Mastercard & China Union etc.)
• Ensure timely processing of customer service requests
• Establish strategic framework for high-volume public sector projects
• Design specialized operational protocols and automated reconciliation architectures
• Guarantee 100% financial accuracy and total alignment with government mandates and SBP regulations
• Direct the merchant payment cycle
• Ensure accurate merchant reimbursements, fee applications, and transaction reconciliation
• Operate within a 'zero-tolerance' threshold for major breaches
• Ensure adherence to SBP mandates, payment card schemes rules, and local laws
• Lead the remediation of any audit findings
• Ensure long-term systemic fixes are implemented rather than temporary manual patches
• Spearhead system enhancements and initiatives to build a robust infrastructure
• Capable of absorbing rapid portfolio growth without compromising speed or accuracy
• Possess good knowledge and understanding of charge cards and prepaid cards lifecycles

Duties and Responsibilities:

• Manage the end-to-end lifecycle of card operations including daily settlement with schemes (Visa, Mastercard & China Union etc.), financial reconciliation, and the timely processing of customer service requests
• Establish the strategic framework for high-volume public sector projects, designing specialized operational protocols and automated reconciliation architectures to guarantee 100% financial accuracy and total alignment with government mandates and SBP regulations
• Direct the merchant payment cycle, ensuring accurate merchant reimbursements, fee applications, and transaction reconciliation across all channels (POS/E-commerce)
• Operate within a "zero-tolerance" threshold for major breaches, ensuring all SBP mandates, payment card schemes rules, and local laws are strictly followed
• Lead the remediation of any audit findings, ensuring long-term systemic fixes are implemented rather than temporary manual patches
• Spearhead system enhancements and initiatives to build a robust infrastructure capable of absorbing rapid portfolio growth without compromising speed or accuracy
• Possess good knowledge and understanding of charge cards and prepaid cards lifecycles

How to apply

• 💼 Prepare Your Application: Ensure you meet all the specified eligibility criteria, including the minimum qualification of a Bachelor's degree and at least 10 years of banking operations experience.
• 🔎 Gather Required Documents: While not explicitly listed, it is advisable to have your updated CV, educational certificates, and any relevant professional certifications ready.
• 🌐 Visit the Online Portal: Applications are to be submitted online through the official Rozee.pk portal. Navigate to the company's career page for The Bank of Punjab.
• 👉 Access the Application Link: The direct link for applying is: https://www.rozee.pk/company/the-bank-of-punjab-bop
• 📅 Submit Before Deadline: All applications must be submitted by the closing date, which is April 30th, 2026. Late submissions will not be considered.
• ⚠️ Important Notes:
  • Only shortlisted candidates will be contacted for interviews.
  • No TA/DA will be admissible for interviews.
  • The Bank of Punjab reserves the right to accept or reject any application without providing a reason.
  • The Bank is an equal opportunity employer, encouraging applications from females, minorities, and differently-abled persons.
  • The above criteria carry market-based competitive remuneration.

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