Exciting Career Opportunities at National Bank of Pakistan

Further Details

National Bank of Pakistan, a leading player in Pakistan's financial sector, is offering multiple career openings in digital banking. The bank, operating in the private sector, is investing in its digital transformation and requires skilled professionals to drive innovation and growth. The available roles in Karachi offer a unique chance to shape the future of digital banking. If you posses the required experience, qualifications, and drive in digital payments, fintech or IT, apply now as NBP is hiring digital banking experts.

Exciting Career Opportunity: Join National Bank of Pakistan's Digital Banking Transformation

National Bank of Pakistan, a prominent financial institution with a strong presence in Pakistan, is seeking seasoned professionals to join its digital banking team based in Karachi. This initiative reflects the bank's strategy to enhance and modernize its service offerings through digital channels. As a leading player in Pakistan's banking sector, NBP offers a dynamic and challenging work environment with a focus on innovation and career progression. This is your chance to contribute to the financial well-being of the nation through cutting-edge technology and services.

Multiple job openings are now listed for experienced candidates looking to accelerate their careers. The roles require expertise in diverse aspects of digital banking, including digital wallets, proximity payments, data and analytics, and operational capabilities to fuel expansion, customer centricity and excellence. Successful candidates will play a crucial role in improving user experience, implementing regulatory needs, and boosting operational efficiency. This is a chance to use your expertise to help a major banking institution adapt to future demands.

• Wing Head - Digital Wallet (VP/SVP): Lead and execute the strategy for NBP's digital wallet platform.
• Unit Head - Operations (AVP/VP): Oversee end-to-end digital payment channel operations.
• Unit Head - Digital Proximity Product (AVP/VP): Manage the product roadmap and development of proximity payment solutions.
• Unit Head - BI ADHOC Analytics (AVP/VP): Develop and implement BI and ad-hoc analytics strategies to deliver insights for the bank.

The positions are open to qualified individuals. The job requires specific expertise and leadership for a digital transformation in the financial sector. Don't miss this opportunity to be at the forefront of the financial sector. Apply today and see what it takes to work in the banking sector and earn a competitive salary with career development.

Skills

• Strong understanding of Digital Wallet, customer lifecycle and flows
• Knowledge of SBP regulations, AML/KYC, and data privacy standards
• Product management and go-to-market strategy formulation
• Experience in User Experience (UX) and digital onboarding will be advantageous
• Strong stakeholder coordination, leadership, & communication skills at all levels
• Cross-functional leadership and stakeholder management
• Presentation skills and executive communication
• Expertise in transaction monitoring, reconciliation, & merchant lifecycle management
• Expertise in Power BI, Tableau, and SQL for ad-hoc reports and data analysis
• Ability to handle urgent data requests and provide timely, and accurate insights
• Excellent communication, coordination, and problem-solving skills
• Proficiency in MS Excel, reporting dashboards, and process automation tools

Duties and Responsibilities:

• To lead strategy and execution of NBP's Digital Wallet platform, defining its product roadmap and ecosystem expansion
• To oversee customer acquisition, retention, and engagement strategies for wallet users
• To develop use cases, such as P2P transfers, bill payments, merchant payments, and Raast integration
• To ensure alignment of wallet initiatives with NBP's digital transformation strategy
• To collaborate with IT and Fintech partners to design and enhance wallet functionalities
• To drive new features, including instant payments, digital onboarding, card integration, loyalty, and rewards
• To oversee UI/UX improvements and ensure seamless digital customer journeys
• To evaluate partnerships with fintech, aggregators, and telcos for ecosystem growth
• To ensure the wallet platform meets SBP regulations, PCI-DSS, and cybersecurity standards
• To implement fraud detection, risk management, and dispute resolution processes
• To coordinate with Legal and Compliance teams for periodic audits and system updates
• To forge partnerships with merchants, government programs, fintech, and payment gateways
• To expand wallet use cases for salary disbursement, collections, and government payments
• To drive collaborations with Raast P2M and other interoperable payment systems
• To oversee operational performance, uptime, and customer support metrics
• To manage wallet KPIs, transaction growth, revenue generation, and cost efficiency
• To lead internal cross-functional coordination to ensure smooth execution
• To build and mentor a team focused on wallet operations, product, and analytics
• To establish a data-driven culture using insights to guide product improvements
• To promote innovation and continuous improvement across the wallet ecosystem
• To perform any other assignments as assigned by the supervisor(s)
• To lead and oversee end-to-end operations of all digital payment channels, including POS, Raast P2M, Online Acquiring, and related ecosystems
• To manage daily operational activities transaction processing, exception handling, reconciliation, and settlements
• To ensure efficient onboarding of new merchants and timely activation of payment acceptance terminals
• To develop and implement SOPs and operational workflows to enhance efficiency and compliance
• To supervise merchant registration, documentation, and activation across acquiring platforms
• To coordinate with aggregators, fintech, and internal stakeholders to ensure accurate and timely onboarding
• To monitor merchant activity, transaction performance, and support retention through service quality improvements
• To oversee settlement operations for all payment channels (POS, Raast, online, etc.) ensuring accuracy and timeliness
• To liaise with Finance, IT & ADC Operations to reconcile transactions and resolve discrepancies
• To monitor settlement cycles and ensure compliance with SBP and internal audit requirements
• To establish robust control mechanisms to mitigate financial risks
• To ensure adherence to SBP, AML/KYC, and information security policies for all digital payment operations
• To identify operational risks and coordinate with Risk & Compliance for mitigation and audit reviews
• To maintain comprehensive documentation and reporting trails for all payment activities
• To identify opportunities to automate manual workflows to improve accuracy and speed of operations
• To work with IT and vendors to streamline system integrations and enhance transaction monitoring tools
• To recommend improvements in payment reconciliation and settlement modules
• To lead a team of officers and analysts managing digital payment operations
• To develop performance KPIs and ensure timely achievement of operational goals
• To prepare and present operational performance dashboards and reports to the Divisional Head
• To promote teamwork, accountability, and process excellence within the department
• To perform any other assignments as assigned by the supervisor(s)
• To support the Wing Head in developing and executing the product roadmap for proximity payment solutions (QR, POS, NFC, Raast P2M)
• To drive design and delivery of innovative, secure, and scalable payment products
• To manage the full product lifecycle - ideation, requirement gathering, testing, rollout, and monitoring
• To evaluate customer experience and market trends to propose product improvements
• To ensure integration with the NBP digital wallet and other payment channels
• To oversee operational readiness for proximity payment solutions
• To coordinate with IT, Operations, Risk, and Compliance teams for product setup and enhancements
• To ensure merchant and customer onboarding processes are smooth and efficient
• To support resolution of operational issues and ensure timely delivery of features
• To ensure all proximity payment products comply with SBP guidelines, AML/KYC, and security standards
• To identify potential risks and support mitigation strategies across payment channels
• To conduct product testing and audit readiness with relevant stakeholders
• To work closely with fintech, aggregators, payment service providers, and internal stakeholders to enhance product capabilities
• To coordinate cross-functional activities for new feature rollouts and ecosystem partnerships
• To provide support in vendor management, RFPs, and implementation tracking
• To track KPIs, such as transaction volume, active merchants, and product adoption rates
• To prepare regular product performance and status reports for the Wing Head and Divisional Head
• To use data-driven insights to identify growth opportunities and optimize performance
• To supervise product analysts / officers within the proximity product team
• To foster a collaborative, learning-oriented environment that encourages innovation
• To promote alignment between business, technology, and regulatory functions
• To perform any other assignments as assigned by the supervisor(s)

How to apply

• 💼 Visit the website sidathyder.com.pk/careers to view detailed job descriptions and eligibility criteria.
• 📝 Prepare your application online, as per the instructions given on the website.
• 📅 Apply within 10 working days from the date of publication of the advertisement.
• 🏢 Please note that applications received after the due date will not be considered.
• ⚠️ No TA/DA will be admissible for the interview.

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