Patient Facilitation Officer - Healthcare Services

Further Details

This private sector role as a Patient Facilitation Officer at The Indus Hospital & Health Network requires a proactive individual to manage patient interactions and administrative tasks. The position emphasizes providing a high level of support to patients, visitors, and healthcare professionals, ensuring all queries are addressed efficiently and discreetly. Explore these latest recruitment with competitive benefits. Key responsibilities include handling telephone inquiries, scheduling consultations, and liaising with medical staff to facilitate patient care. The role demands meticulous attention to detail in maintaining patient records and ensuring the smooth operation of reception areas, contributing to the overall patient experience in a busy hospital environment.

Patient Facilitation Officer - Healthcare Services

The Indus Hospital & Health Network is actively seeking a dedicated Patient Facilitation Officer to enhance patient and visitor experience. This vital role within the private healthcare sector focuses on providing exceptional support and efficient service delivery. If you are passionate about patient care and possess strong organizational skills, this is an excellent opportunity for career advancement.

This position requires a compassionate and professional individual to manage patient inquiries, coordinate appointments, and liaise with various hospital departments. The successful candidate will play a key role in ensuring a smooth operational flow within reception areas and contributing to the hospital's reputation for excellent patient service. Join a leading healthcare network committed to making a difference.

• Job Title: Officer - Patient Facilitation Services
• Experience Required: 2-4 years
• Education: Intermediate (Graduation preferred)
• Location: Pakistan
• Sector: Private
• Key Responsibilities: Patient interaction, appointment scheduling, inter-departmental coordination, record maintenance, and administrative support.

Skills

• Polite and efficient handling of patients and visitors
• Tactful and discreet communication
• Ability to answer telephone inquiries and take messages
• Liaising with supervisors for resource maintenance
• Scheduling and organizing patient appointments accurately
• Maintaining departmental guidelines regarding time limits
• Ensuring completion of relevant paperwork to high standards
• Maintaining presentable reception and waiting areas
• Assisting patients/attendants to relevant departments
• Updating patient information in HMIS system
• Preparing daily audit reports for electronic patient information system
• Maintaining confidentiality and exercising discretion
• Facilitating patient referrals to other hospitals
• Performing assigned duties by supervisor/head of department
• Checking patients' vitals
• Registering new patients
• Generating pharmacy requisitions
• Blocking/rescheduling appointments
• Directing patients to triage room
• Issuing admission numbers and visitor passes
• Ensuring bed management in case of unavailability
• Discharging patients upon doctor's advice
• Coordinating and distributing case notes and reports
• Collecting and arranging registration cards
• Ensuring daily appointment limits are maintained
• Generating Investigation Requisition Slip (IRS)
• Coordinating with Sonologist/Radiologist
• Coordinating with Radiology clerks
• Ensuring reception keys are submitted and re-issued
• Allocating and preparing beds at the time of admission
• Receiving patients in wards and taking them for weight and identity band
• Informing all related staff about admitted patients
• Assisting patients with transfers to Radiology and for G.A Fitness
• Maintaining patient admission and discharge records
• Sending food requisitions to Food Services department
• Verifying patient admissions according to the bed wise system
• Assisting with patient shifting to OT
• Receiving external calls and giving messages
• Maintaining records of Accommodation Request Form
• Providing follow-up appointments with medication prescriptions
• Coordinating with patients for surgeries and admissions
• Liaising with O.T management regarding correspondence
• Completing surgical coding in electronic patient information system
• Monitoring elective surgeries

Duties and Responsibilities:

• Tend to patients, visitors, and healthcare professionals politely and efficiently, addressing queries tactfully and discreetly
• Answer telephone inquiries, take messages, and screen calls for medical staff
• Communicate with emergency services when required for patient care
• Liaise with supervisors to ensure adequate stationery and printer consumables are maintained
• Schedule and organize appointments for patients, obtaining accurate information from health providers
• Schedule follow-up appointments as recommended by consultants
• Ensure all relevant paperwork, including appointment letters, is completed to the highest standards
• Ensure effective day-to-day operation of the reception area by maintaining administrative resources
• Ensure the reception desk and waiting areas are maintained in a presentable manner
• Assist patients/attendants in being sent to the Patient Welfare department as per request
• Participate in the administration of the electronic patient information system
• Update patient information in the HMIS system
• Prepare daily audit reports for the electronic patient information system and monitor amendments
• Maintain confidentiality and exercise discretion in relation to all hospital matters
• Facilitate patients referred to other hospitals by arranging appointments and transport
• Perform any other duties as assigned by the Supervisor/Head of the Department
• Ensure all patients’ vitals are checked in consulting clinics
• Ensure new patients are registered as requested by the Consultants
• Provide medicine to patients on order of Consultant as a special case
• Generate pharmacy requisitions in the inventory system, maintaining a record of medications
• Block/reschedule appointments when consultants are unavailable or OPD is canceled
• Direct patients to the triage room as required in emergencies
• Issue admission numbers and visitor passes to patients
• Schedule follow-up appointments of consultants in case of referral by ER doctors
• Ensure bed management in case of bed unavailability in ICU, CCU, or wards
• Discharge the patient after advice of the duty doctor and receive visitor passes
• Coordinate, collect, and distribute case notes, reports, and other relevant information
• Be an integral part of the counter disaster plan of the hospital and attend relevant meetings
• Collect and arrange registration cards from patients in Lab & Radiology
• Ensure the daily appointment limit is maintained for all tests and procedures
• Generate Investigation Requisition Slip (IRS)
• Coordinate with Sonologist/Radiologist as required
• Coordinate with Radiology clerks to provide a link between patients and x-ray technicians
• Ensure all reception keys are submitted and re-issued at the main Reception or OPD reception
• Ensure allocation and preparation of beds at the time of admission in Wards
• Receive patients in wards and take them for weight and identity bands
• Inform all related staff about admitted patients
• Assist patients in sending to the Radiology department and for G.A Fitness.
• Maintain patient admission and discharge records; assure patients are discharged upon authorization from doctors
• Send food requisitions to the Food Services department for all admitted patients with NPO remarks
• Verify patients are admitted according to the bed-wise system on a daily basis by HMIS
• Assist with the shifting of patients to the OT when requested by OT staff
• Receive external calls and give messages to respective patients
• Maintain records of Accommodation Request Forms
• Provide follow-up appointments to patients with medication prescriptions
• Coordinate with patients in the wards and the Admission Office for surgeries and admissions
• Liaise between the O.T management regarding the distribution of mail, files, and all correspondence.
• Complete surgical coding in the electronic patient information system
• Monitor elective surgeries

How to apply

• Step 1: Visit the Official Portal 💼 Navigate to the official career portal of The Indus Hospital & Health Network at jobportal.tih.org.pk.
• Step 2: Locate the Vacancy 🔎 Find the specific job advertisement for the 'Officer - Patient Facilitation Services' position.
• Step 3: Review Job Details 👔 Carefully read the complete job description, responsibilities, and required qualifications.
• Step 4: Access Application Form 👉 Click on the provided link to access the detailed job information and application interface.
• Step 5: Complete Application 📝 Fill out the online application form accurately with all requested personal, educational, and professional details.
• Step 6: Upload Documents 📄 Ensure you have your updated CV, educational certificates (Intermediate or Graduation), and any other supporting documents ready for potential upload.
• Step 7: Submit Application 🎯 Submit your application before the closing date of 10-May-2026.
• Important Note: Ensure all information provided is truthful and accurate. Incomplete applications may not be considered.

Successful candidates will benefit from these vacancies.

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