Customer Service Representative - Energy Contracts | Zonneplan

Further Details

Zonneplan is seeking a dedicated Customer Service Representative (Werkstudent Klantcontact) to manage client interactions concerning energy contracts. This role is crucial for addressing customer queries, resolving issues in the CRM, and providing valuable feedback for service enhancement. Additionally, top companies hiring are available for qualified candidates. The position offers a dynamic work environment where you can develop your communication and problem-solving abilities. As a key member of the customer support team, you will handle diverse customer needs, including detailed explanations of invoices, annual statements, and contract modifications. Your ability to guide new customers through the sign-up process and reassure existing clients will be vital. This role emphasizes independent ticket management and proactive communication to improve internal processes and customer satisfaction. This is an excellent opportunity for a student to gain hands-on experience in the Dutch energy market. Additionally, Zonneplan employment opportunities are available for qualified candidates. The company fosters a collaborative atmosphere, encouraging employees to contribute to process improvements and offering pathways for career growth within the organization. Join Zonneplan and make a real difference in customer experience.

Customer Service Representative Opportunities at Zonneplan

Zonneplan is actively seeking enthusiastic individuals for a Customer Service Representative role, offering a dynamic part-time opportunity for students. This position is based in Zwolle, Overijssel, The Netherlands, and focuses on providing exceptional support to clients regarding their energy contracts. As a key member of the team, you will be instrumental in enhancing customer satisfaction and contributing to operational efficiency.

This role is perfect for students looking to gain valuable experience in the energy sector while pursuing their studies. You will engage directly with customers, addressing their queries about billing, contract adjustments, and new service sign-ups. The company values proactive contributions, encouraging you to share insights that can lead to process improvements and the development of innovative customer support tools.

• Job Title: Werkstudent Klantcontact
• Location: Zwolle, Overijssel, The Netherlands
• Company: Zonneplan
• Employment Type: Part-time (minimum 13 hours/week)
• Key Responsibilities: Customer inquiry handling, ticket resolution, process improvement input.
• Qualifications: HBO/WO student, or MBO 4 student in final year; minimum 18 years old.
• Compensation: €16.00 gross per hour.

Skills

• Clear and friendly communication skills
• Comfortable with customer conversations
• Ability to handle commercial discussions
• Independent problem-solving and ticket management
• Quick switching between systems
• Minimum 13 hours per week availability

Duties and Responsibilities:

• Handle customer inquiries regarding energy contracts via phone
• Independently resolve tickets within the CRM system
• Actively share customer feedback to improve processes
• Assist customers with billing, annual statements, and contract changes
• Guide new customers through the sign-up process
• Retain existing customers through effective communication
• Escalate complex issues according to established procedures
• Manage workload during peak periods, such as billing cycles

How to apply

• Step 1: Application Submission 💼 Apply directly for this vacancy through the provided link.
• Step 2: Initial Contact 📞 A recruiter, Claudia, will conduct an initial telephone screening to discuss your application.
• Step 3: On-site Interview 👔 You will then proceed to an interview at the office with Pamela (Coordinator Service) and Claudia (Recruiter).
• Step 4: Offer Extension 🎯 If there is a mutual fit, you will receive a job offer promptly.
• Step 5: Onboarding and Training 🎓 Upon acceptance, you will be welcomed to Zonneplan and begin an extensive onboarding and training period, including a dedicated buddy system.
• Required Documents: Ensure your CV is up-to-date.
• Application Deadline: 📅 Please submit your application before December 17, 2026.
• Contact for Questions: ❓ For any inquiries, feel free to call or email Claudia at 088 020 3012.
• Important Note: Proficiency in the Dutch language is a mandatory requirement for this position.