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Digital Applications Service Manager Opportunity in Catalunya, Spain

BETWEEN Group is actively seeking a dedicated Technical Service Manager for Digital Applications to join their team in Catalunya, Spain.

This role focuses on leading the operational excellence of digital platforms, acting as a crucial link between business, technology, and external service providers.

Ideal candidates will possess strong experience in managing applications and coordinating vendor relationships to ensure seamless service delivery.

Additionally, Service Manager jobs in Catalunya are available for qualified candidates.

This position offers a stable career path within a prominent industry leader, emphasizing continuous improvement and collaborative environments.

Successful applicants will contribute to significant digital transformation projects, leveraging their expertise to enhance critical business services and foster innovation.

Private
full-time
Spain

Jobs Date Posted: 03 November, 2026
Jobs Last Date to Apply: 18 December, 2026
Industry: Information Technology
Jobs Industry Type: Private
Job Hiring Organization: BETWEEN Group
Occupational Category: Service Management
Employment Type: full-time
Advertisement Source: Eurojobs
Job Location: Catalunya
Country of Appointment: Spain
Employer Department: Digital Applications
Work Hours: Full-time, initially presencial in Barcelona, with possibility of hybrid model later
🎓 Qualifications Required
BA

Further Details

Join JR Spain Client / Employer BETWEEN Group as a Technical Service Manager specializing in Digital Applications in Catalunya, Spain. This role is pivotal in driving operational efficiency for digital platforms, bridging business needs with technological solutions and vendor management. The company champions equal opportunities, seeking diverse talent to contribute to its leading-edge projects and foster a collaborative work culture. This opportunity provides a foundation for professional growth in a dynamic sector, with potential for hybrid work models after an initial onsite period in Barcelona. Candidates will engage with cutting-edge technologies and contribute to the ongoing success of digital service initiatives.

Technical Service Manager - Digital Applications

BETWEEN Group, a leader in driving digital transformation and technological innovation, is actively seeking a skilled Technical Service Manager for Digital Applications. This role is central to ensuring the operational success of digital platforms, serving as a key liaison between business stakeholders, technology teams, and external service providers. The company fosters an environment that promotes equal opportunities and values diversity, encouraging applications from all qualified individuals. This is an excellent opportunity to join a stable, leading company and contribute to significant digital projects. You will manage the lifecycle of incidents, problems, and service requests, while also coordinating crucial vendor relationships to uphold stringent Service Level Agreements (SLAs). The position offers career development within a collaborative and dynamic setting. **Key Highlights:**
  • Manage critical digital applications and services.
  • Coordinate effectively with internal teams and external vendors.
  • Ensure high standards of service delivery and incident resolution.
  • Contribute to continuous improvement of digital platforms.
  • Competitive salary with flexible benefits and tax advantages.

Skills

  • Experience as Service Manager, Application Manager, Service Delivery Manager, or Technical Business Analyst
  • Experience managing incidents and functional support for corporate applications
  • Proven ability in coordinating external providers and monitoring SLAs
  • Knowledge of ITSM and ITIL frameworks
  • Capability to diagnose incidents in integrated environments
  • Proficiency with Salesforce, CRM, and ticketing systems
  • Familiarity with APIs (REST/SOAP), system integrations, logging, and monitoring
  • Understanding of HTTP, DNS, SSO/OAuth, distributed architectures, and application dependencies

Duties and Responsibilities:

  • Manage incidents, problems, and requests for corporate digital applications
  • Analyze incidents thoroughly to identify root causes before escalation
  • Coordinate external vendors and ensure Service Level Agreement (SLA) compliance
  • Provide functional support for platforms including Salesforce, ticketing systems, payment gateways, web, and mobile applications
  • Track critical incidents through to successful resolution
  • Analyze logs, integrations, and inter-system dependencies
  • Participate in releases, validations, and post-production monitoring
  • Collaborate with Business, Digital Product, and Technology teams for continuous service improvement

How to apply

  • Review the comprehensive job description and responsibilities for the Technical Service Manager - Digital Applications role.
  • Ensure you meet the required skills and qualifications, including experience with Salesforce, ITSM, ITIL, and system integrations.
  • Visit the official Eurojobs application portal for this vacancy.
  • Navigate to the "Apply Now" button or link provided on the job listing page.
  • Complete the online application form with accurate and detailed personal and professional information.
  • Upload your updated Curriculum Vitae (CV) and any other supporting documents as requested.
  • Submit your application before the closing date of 18 December 2026.
  • The initial phase of the role is based in Barcelona, with the potential for a hybrid work model.


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