National Bank of Pakistan Career Opportunities: Branch Manager, Operations Manager, Relationship Manager, and Teller Roles

Further Details

The National Bank of Pakistan, a cornerstone of the nation's financial well-being, is expanding its reach and impact. We are inviting applications for several key positions, including Branch Manager, Operations Manager, Relationship Manager, and Teller. These roles are integral to our mission of fostering socioeconomic growth through a robust network of local and international branches. Join a dynamic team and embark on a rewarding career journey within a leading government sector bank.

National Bank of Pakistan Career Opportunities

The National Bank of Pakistan is a premier government sector financial institution dedicated to fostering national economic development and providing accessible banking services nationwide. We are currently offering significant career advancement opportunities for talented individuals to join our esteemed organization. Explore these positions to build a fulfilling career in a stable and growth-oriented environment.

We are looking for proactive and skilled professionals to fill key roles across our network. These positions are crucial for maintaining our operational excellence and expanding our service offerings. If you are seeking a challenging yet rewarding career in the banking industry, this is an excellent chance to become part of a leading Pakistani bank.

• Branch Manager (AVP): Oversee branch operations, manage staff, and drive business growth.
• Branch Operations Manager (OG-II / OG-I): Ensure efficient branch operations and compliance with banking regulations.
• Relationship Manager (OG-II): Cultivate strong client relationships and promote banking products.
• Teller (OG-III / OG-II): Provide excellent customer service, handle transactions, and manage cash.

Key Requirements:

• Minimum Graduation or equivalent from a local or international university recognized by HEC.
• Relevant banking experience as specified for each role.
• Strong understanding of banking products, policies, and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite.

Skills

• Sound knowledge of branch banking operations
• Good business acumen and expertise
• Excellent analytical skills
• Good leadership and branch management skills
• Outstanding customer services skills
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint)
• Knowledge of SBP Prudential Regulations (PRs)
• Strong understanding of banking products and policies
• Effective vault management and holding of cash keys
• Ability to manage multiple tasks, organize priorities and meet targets
• Good interpersonal skills

Duties and Responsibilities:

• Review and authorize requests for cancellation, lost/misplacement, remittance instruments and ensure stop payment entries in ledgers
• Ensure collection of utility bills from customers without any complaints
• Ensure subsequent and fund transfers to hub branch
• Facilitate locker operations to locker holders and ensure proper handling of locker register
• Ensure safe custody of Security & Financial documents
• Also ensure collateral management
• Supervise all credit operations related functions
• Ensure Branch Security Arrangements including but not limited to handling arrangements, Alarm system and Branch CCTV
• Supervise development of periodic cash requirement to maintain adequate supply of cash in the Branch Vault and oversee daily issuance and receipt of cash balance
• Ensure timely opening / closing of computerized banking systems and logging of start/end of the Day processes
• Coordinate with the Regional / Centre in case of any problems arising during the process / day
• Ensure monthly reporting of all the MIS related to branch operations
• Maintain all files, registers / documentations and ensure proper maintenance of branch premises
• To undertake responsibility for the overall management of branch operations
• To ensure compliance of Banking laws, regulations, instructions and SOP
• To monitor and periodically review the credit portfolio of the branch
• To ascertain the training and development needs of staff and nominate them on appropriate courses in order to develop their skills
• To maintain highest standards of customer service at all times to ensure zero complaint management and handling of customers within Turn Around Time (TAT)
• To ensure upkeep of Branch premises as per bank standard
• To review and authorize requests for cancellation, lost/misplacement, remittance instruments and ensure stop payment entries in ledgers
• To ensure collection of utility bills from customers without any complaints
• To ensure subsequent and fund transfers to hub branch
• To facilitate locker operations to locker holders and ensure proper handling of locker register (where applicable)
• To ensure safe custody of Security & Financial documents
• Also ensure collateral management
• To supervise all credit operations related functions are being performed (if applicable)
• To ensure Branch Security Arrangements including but not limited to handling arrangements, Alarm system and Branch CCTV
• To supervise development of periodic cash requirement to maintain adequate supply of cash in the Branch Vault and oversee daily issuance and receipt of cash balance
• To ensure timely opening / closing of computerized banking systems and logging of start/end of the Day processes
• Coordinate with the Regional / Centre in case of any problems arising during the process / day
• To ensure monthly reporting of all the MIS related to branch operations
• To maintain all files, registers / documentations and ensure comprehensive records maintenance related to daily operations
• To ensure Branch ATMs (including offsite ATMs linked with the Branch) are in order, CCTV cameras are functional to cover ATMs area and ensure about contact number is placed inside ATM cabin/near ATM area
• To ensure "cash feeding, cash balancing, availability of alternate power supply and rolls" in ATMs linked with the Branch
• To ensure fair treatment to customer and take necessary measures to facilitate customers about financial products and address their concerns, issues and complaints
• To facilitate (wherever require), make review/extra arrangement for visiting Customers/account holders, particularly for senior citizen, women and PWDs
• To ensure office discipline, dress code and upkeep of branch premises
• To ensure all processes are completed within the specified TAT
• To perform any other assignment as assigned by the supervisor(s)
• To meet with existing-to-bank (ETB) and new-to-bank (NTB) customers for marketing of deposits, finances, retail banking products, biometric applications (BANCA), asset and government business
• To prepare annual business plan/target and performance to ensure that the same is aligned with the plans and strategy
• To meet or exceed monthly / quarterly / annually targets as assigned by the staff members (sales and customer performance and productivity of the top quartile of the Business)
• To devise strategies to counter competition and maximize market share
• To be responsible for eliminating fraud and forgery by keeping stringent, proactive and effective internal control mechanism along with Branch Operations Manager
• To provide support for the campaign of new product launches and sales initiative
• To ensure compliance of Banking laws, regulations, instructions and SOP
• To monitor and periodically review the credit portfolio of the branch
• To ascertain the training and development needs of staff and nominate them on appropriate courses in order to develop their skills
• To maintain highest standards of customer service at all times to ensure zero complaint management and handling of customers within Turn Around Time (TAT)
• To ensure Branch ATMs (including offsite ATMs linked with the Branch) are in order, CCTV cameras are functional to cover ATMs area and ensure about contact number is placed inside ATM cabin/near ATM area
• To ensure "cash feeding, cash balancing, availability of alternate power supply and rolls" in ATMs linked with the Branch
• To ensure fair treatment to customer and take necessary measures to facilitate customers about financial products and address their concerns, issues and complaints
• To facilitate (wherever require), make review/extra arrangement for visiting Customers/account holders, particularly for senior citizen, women and PWDs
• To ensure office discipline, dress code and upkeep of branch premises
• To ensure all processes are completed within the specified TAT
• To perform any other assignment as assigned by the supervisor(s)

How to apply

Interested candidates are invited to submit their applications for the advertised positions. Please ensure you meet the eligibility criteria before applying. All applications must be submitted through the designated channels to be considered.

• Application Submission: Applications should be submitted online via the official National Bank of Pakistan careers portal or through the specified email address.
• Required Documents: Applicants must attach a comprehensive CV, attested copies of educational certificates, CNIC, domicile, and recent passport-sized photographs.
• Deadline: Ensure your application is submitted by the closing date of 10 May, 2024. Late submissions will not be entertained.
• Government Employees: Government employees are required to apply through the proper channel and must submit a No Objection Certificate (NOC) from their current employer.
• Selection Process: Shortlisted candidates will be contacted for interviews and further assessments.
• Inquiries: For any queries regarding the application process, please refer to the contact details provided in the advertisement.

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