Senior Application Support Executive - IT | Hospital Management Systems

Further Details

The Senior Application Support Executive role at Indus Hospital & Health Network focuses on the comprehensive management of application development, maintenance, and strategic implementation. This position requires a deep understanding of backend support for systems like HMIS, Triage, patient flow, and ERP, ensuring efficient resolution of end-user issues and robust application performance. This is a key role within the Information Technology department, demanding expertise in troubleshooting technical challenges and collaborating with development teams to enhance system reliability. The successful candidate will play a vital part in maintaining high standards of technological support within a prominent healthcare network.

Senior Application Support Executive - Information Technology

Indus Hospital & Health Network is actively seeking a dedicated Senior Application Support Executive to enhance their Information Technology department. This pivotal role involves managing the complete lifecycle of application development and maintenance, with a strong emphasis on providing essential backend support for their sophisticated Hospital Management Information System (HMIS), Triage, patient flow, and ERP systems. The position is ideal for professionals aiming to leverage their expertise in a dynamic healthcare environment and contribute to operational excellence.

This opportunity is perfect for individuals with a minimum of 3 years of relevant experience, holding a BSCS, BS (Information Technology), or BE degree. The successful candidate will be instrumental in resolving end-user inquiries, troubleshooting complex application challenges, and ensuring the uninterrupted performance of all software across the hospital network. Join a leading healthcare institution committed to technological advancement and patient well-being.

• Job Title: Senior Application Support Executive
• Department: Information Technology
• Experience Required: Minimum 03 years
• Educational Qualification: BSCS / BS (Information Technology) / BE (Computer Engineering or Information Engineering)
• Application Deadline: 12-Apr-2026
• Key Responsibilities: Application support, backend support for HMIS, Triage, patient flow, ERP, troubleshooting, end-user query resolution.

Skills

• Proficiency in HMIS software, including patient management, billing, and clinical information systems
• Experience with backend systems, including database management and integration technologies
• Ability to resolve end-user queries and issues related to HMIS & ERP
• Skill in providing timely and effective support to end-users
• Capability to troubleshoot and debug technical issues related to HMIS software
• Strong collaboration skills with development teams
• Expertise in application development lifecycle management
• Knowledge of system architecture, security, scalability, and performance optimization

Duties and Responsibilities:

• Oversee application development, maintenance, and strategy
• Provide application support and backend support for Hospital Management Information System (HMIS), Triage, patient flow, ERP & DB support
• Resolve end-user queries and troubleshoot application issues
• Ensure the smooth operation of all applications running across the hospital
• Deliver high-quality support to end-users and ensure effective use of software
• Oversee the full lifecycle of application development, from design and programming to testing and debugging
• Work with internal and external stakeholders to coordinate system development and integration
• Ensure application architecture, security, scalability, and performance meet service needs
• Collaborate with development teams to identify and resolve root causes of issues

How to apply

• Prepare Your Application: Ensure your Curriculum Vitae (CV) is up-to-date and includes all relevant experience and qualifications.
• Gather Documents: Have copies of your educational degrees (BSCS, BS IT, or BE) and any relevant professional certificates ready.
• Review Job Details: Carefully read the job description and responsibilities to confirm your suitability for the Senior Application Support Executive role.
• Submit Application: Visit the official Indus Hospital & Health Network job portal to submit your application.
• Application Link: Access the application portal via the provided link: https://jobportal.tih.org.pk/./JobDetail.aspx?PostId=16513
• Deadline: Ensure your application is submitted on or before the closing date of 12-Apr-2026.
• Important Note: Indus Hospital & Health Network is committed to a zero-tolerance policy against Sexual Exploitation and Abuse. All candidates will undergo thorough background checks.

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